Job Summary
- Applications close:
- Job posted on: 26th May 2020
Position reports to: Director of Information Systems Unit (ISU)
Positions reporting to this position are: Nil
Location: NSW
The CPSU (PSU Group) is one of Australia’s most active and innovative trade unions. CPSU members work in the Australian Public Service, the ACT and NT governments, and a number of community and private sector areas.
CPSU members work together to secure better working lives for all. We work collectively to ensure workers are safe at work, have fair rights, pay and conditions, and a voice at work. We act with integrity and stand in solidarity where workers are attacked. We know strong union workplaces deliver better public services. As part of the broad labour movement, all that we do supports progressive social change and environmental justice.
To do this, we work together to:
Build power and be a bigger, stronger union that is led from the workplace
Achieve results for members and workers in our industries
As an employer we offer family friendly conditions and leave entitlements, 15.4% superannuation, and access to health and wellbeing initiatives. Our friendly staff are passionate about the work they do and committed to union values, helping others, and making a positive contribution to society. Working with the CPSU means you will work side by side with other union members to make our workplaces and communities fairer.
The role of the Information Systems Unit is to assist with technical issues relating to the CPSU IT Network Systems, applications, servers, printers, telephony and other IT related equipment. Service Desk Analyst (1st Line) provides level 1 support to CPSU staff nationally on all IT matters and escalates issue to other staff in the Information Services Team (ISU) to ensure the ISU priorities and objectives are met. The right candidate will have proven experience in an IT Helpdesk environment to a high level of customer service.
Support:
Other Duties:
Essential
Desirable
A position description is attached.