Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous.

About the role

As a Client Services Consultant, you'll play a crucial role in managing client relationships, connecting clients with the right services, and supporting our customer service functions. Your responsibilities will include scheduling appointments, managing incoming calls, and ensuring seamless client engagement.

Responsibilities of the role (not limited to):

• Client Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met efficiently.
• Service Coordination: Connect clients with appropriate services and supports, managing their journey from start to finish.
• Customer Service Support: Handle incoming calls, schedule appointments, and resolve day-to-day service delivery queries.
• Workflow Management: Prioritise tasks effectively to manage your caseload and meet KPIs.

About you:

• Customer Service Excellence: Proven experience in a call centre environment or medical reception with outstanding customer service skills.
• Team Player: Ability to work independently and collaboratively within a team.
• KPI Achievement: Experience working towards and achieving KPIs.
• Time Management: Strong organisational skills with the ability to prioritise tasks effectively.
• Scheduling: Experience in scheduling across multiple calendars.
• Technical Proficiency: Proficient in Microsoft suite and experience with CRM systems like Salesforce is desirable.
• NDIS Knowledge: Understanding of the NDIS would be a benefit but not essential.

Working for CPA offers you exceptional remuneration & benefits:

• Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
• Flexible ways of working - compressed hours, working from home options, flexibility surrounding hours
• 12 weeks paid parental leave and 2 weeks paid partner leave
• 3 additional leave days each year (conditions apply)
• $100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
• Discounted gym membership for you and your family, using Fitness Passport
• Employee Assistance Program
• Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.

Important information:

At CPA the safety of our staff and clients is of paramount importance. We have assessed this role type as requiring a low level of physical functionality with some inherent requirements. For more information on what that may mean for this role please click here.

Please let us know if you have any pre-existing injuries or illnesses which you are currently seeking, or have sought, medical treatment for which you think may impact your ability to fulfil the inherent requirements of this role. CPA is committed to supporting an inclusive work environment and engaging workers with diverse lived experience. We will happily consider and accommodate reasonable adjustments that may be required to support candidates throughout the recruitment process, and to be successful and safe employees of CPA.

Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and staff. As such we encourage all employees be vaccinated against COVID-19. Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the  rights, wellbeing and safety of people with a disability. We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct.

CPA is a smoke free workplace including in, on and around CPA sites and vehicles.