- Job posted on: 21st Nov 2023
- Applications close:
At Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We strongly encourage applications from candidates with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.
Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous.
Does this sound like you? If you have excellent communication and customer service skills and would love to work as part of a 'for-purpose' organisation that really makes a difference in the lives of people with disabilities - apply now!
The Client Service Consultant position covers a wide range of functions including client relationship management, connecting clients with appropriate services and supports to meet their needs and supporting the Port Macquarie sites' customer service functions including scheduling of appointments, managing incoming calls and some central reception duties.
You will have every opportunity to utilise your expertise and develop your skills. You'll be responsible and accountable for your own workflow and expected to exercise judgement and initiative.
Supporting both current and prospective CPA clients of all ages, you will deliver high quality seamless client engagement and client management services to ensure families are connected with the right services to meet their needs in a timely way.
You will also be expected to resolve day-to-day service delivery queries and issues and will appropriately prioritise workflow to efficiently manage your caseload.
As well as excelling in both verbal and written communications, you will be great at building and maintaining relationships at all levels, and confident in assisting team members with issues such as problem-solving.
This is a permanent part-time role 3 days a week located at our Port Macquarie site.
At CPA the safety of our staff and clients is of paramount importance. We have assessed this role type as requiring a low level of physical functionality with some inherent requirements.Please let us know if you have any pre-existing injuries or illnesses which you are currently seeking, or have sought, medical treatment for which you think may impact your ability to fulfil the inherent requirements of this role. CPA is committed to supporting an inclusive work environment and engaging workers with diverse lived experience. We will happily consider and accommodate reasonable adjustments that may be required to support candidates throughout the recruitment process, and to be successful and safe employees of CPA.
Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and staff. As such all employees at CPA must be triple vaccinated against COVID-19, prior to their start date. Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the rights, wellbeing and safety of people with a disability. We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct.
CPA is a smoke free workplace including in, on and around CPA sites and vehicles.
Please click 'Apply Now' to complete your application.
Applications for this role will take you to the employer’s site.