Position Summary

The Administration Coordinator provides high level practice management and administrative support to facilitate the delivery of care to young people who access CYS services, including headspace and other programs. They operate according in alignment with the business and strategic plans of CYS, including the headspace model of care.

The Administration Coordinator is responsible for overseeing the day-to-day functioning of the CYS office, including the headspace centre. Through the development, implementation and refinement of systems, they will work to ensure efficient and smooth service delivery and general operation. With a focus on client service and experience, the incumbent will provide high level support to enable the delivery of frontline care services by ensuring the coordination and service-wide application of systems to support the work of a multidisciplinary team.

The Administration Coordinator will work in a fast-paced environment and will be an experienced professional with considerable knowledge in health service operations and delivery. They will work collaboratively with all headspace and other Cornerstone staff, including an Access team, medical and allied health private practitioners, and administrative and support staff. The Administration Co-ordinator will play a leading role in the headspace centres, using their organisational skills and knowledge of administration management systems and requirements.

Key Responsibilities:

• Coordinate and lead the administration team in providing high quality, responsive and accurate reception and administrative duties for CYS, the headspace centre team and Programs staff.
• Assist in the induction of all new staff and in the recruitment of administrative and clinical staff as required.
• Oversee and maintain a range of administrative functions at the centre, including IT services and support, stationery and practice supplies, equipment management and maintenance, facilities management, accounting and payroll systems, and medical history requests.
• Ensure appropriate documentation for private practitioners are on record and kept up to date, including documents related to credentialing, registration, Medicare billing, insurance, and service delivery.
• Support the operation of and communication between headspace and Programs staff and private practitioners.
• Ensure there is financial responsibility and accountability in areas of responsibility.
• Oversee all Medicare billing, batching and electronic claims, and ensure compliance with Medicare and other statutory requirements.
• Ensure all reporting and correspondence is timely, of a high quality and meets the needs of referring agents, healthcare providers and young people.
• Manage resources and rosters in a flexible and efficient manner to effectively manage client loads and to ensure timely and responsive service delivery.
• In conjunction with the Centre Manager, develop, implement and ensure compliance with relevant quality and safety professional and healthcare programs and standards.
• Liaise and work closely with headspace Consortium members and external providers to ensure the effective functioning of the headspace centre.
• Participate in relevant training and development activities as an effective team member.
• Other duties consistent with the position where required and/or requested by management from time to time.

What's on offer:

Our organisation offers competitive remuneration and conditions including salary packaging, professional development and training allowances, and flexible work arrangements.

Position requirements

Working With Vulnerable People Precautions:

This position is designated as being child-related employment. Child-related employment means any employment, where at least one of the responsibilities of the position involves direct contact with children where that contact is not directly supervised. The Registration to Work with Vulnerable People Act 2013 (Tas.) requires that people engaged in child-related employment must be registered to work as prescribed by the Act and the Regulations.

To apply for, undertake or remain in this position you are required to:

• Provide proof of identity (e.g. current Drivers Licence, birth certificate or passport)
• Undertake a criminal history check or provide a current National Police Records Check
• Provide and maintain a current Working with Vulnerable People Check

Contact: For a confidential discussion and further information, please contact Deirdre Brown, headspace Manager, on 0491 200 980.