We are seeking expressions of interest for Customer Service Assistants to join our team!

Our Customer Service Assistants are responsible for providing a professional and welcoming entry point for Communicare clients, visitors, and staff. This includes providing excellent customer service to people who make contact via phone, email, or face to face in addition to maintaining the reception and surrounding areas to a clean and safe standard in line with Communicare Child Safe, Trauma Informed and White Ribbon principles.

The Customer Service Assistant is also responsible for daily administrative duties that contribute to the efficient and smooth running of the organisation, including support to the wider Communicare community that includes well stocked supplies and resources, timely booking of travel, catering, and other requirements. In addition, this position provides induction, onboarding, training, and mentoring of current and new receptionists and support and guidance for record keeping in line with Communicare’s business requirements.

The Customer Service Assistant is part of the Emergency Response team and acts as Deputy Fire Warden to support the Fire Warden in emergency situations.

The role provides administrative services and customer services to ensure that all stakeholders receive a professional, safe, and friendly experience with Communicare.

Who Are We?

Since opening our doors in 1977, our passion for delivering high quality, people-focused support services has continued to flourish. In May 2020, we became the new custodian of White Ribbon Australia, establishing a national footprint for the organisation.

We remain committed to growing a workforce that celebrates diversity and seeks to inspire and empower the people we serve.

While we’ve changed a lot over the past 45 years, our values – Hope, Opportunity, Perseverance and Equality – remain at the very heart of everything we do.

Key areas of responsibilities include:

• Welcome and greet visitors via face to face and phone respectfully and consistently, prioritising client needs.
• Visitor safety and building security maintained with check in procedures completed for all visitors.
• Maintain and update employee and program information used for directing client enquiries including sourcing changes from programs.
• Establish and maintain relationships with internal and external stakeholders to support Customer service and accurate distribution of information and messages to relevant people.
• Check and respond to emails and voicemail messages in a timely manner.
• Interactions with stakeholders and clients align with Communicare Values and include White Ribbon, Child Safe and Trauma Informed practices.
• Ensure relevant signs and documentation are visible in line with the organisation’s response to COVID or future emergency requirements.

What we can offer you

• Opportunity to be part of an organisation helping to create strong, safe, and inclusive communities
• Generous NFP salary packaging opportunities (option to package up to $15,900 for general living expenses and an additional $2,650 for entertainment benefits per annum)

• Extra Leave - 5 days of extra paid leave per annum (pro rata for part time)
• Paid parental leave policy

• Family Domestic Violence and Abuse (FDVA) leave, financial assistance and structured support for any employees who have experienced FDVA incidents
• Discounted Health Insurance with HBF
• Free, confidential counselling services through our Employee Assistance Program
• A COVID-safe workplace
• Annual Flu Vaccination Program

Do you want to be part of a contemporary and agile organisation, with a team of 300-plus employees and volunteers alongside you?

This is your chance to join an organisation with an exceptional team culture, driven by a commitment to diversity, respect and fairness.

How to Apply

Please submit a resume and a cover letter that addresses our Selection Criteria.

White Ribbon Workplaces are centres of respect and proactivity in relation to the safety of women in the workplace and the community.

Communicare encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people from Culturally and Linguistically Diverse backgrounds, people who identify as LGBTQI+ and people living with disabilities.

Short listing will commence immediately. We reserve the right to close the position without notice. Unsolicited resumes and contact from recruitment agencies will not be accepted.