• Permanent Full-time position
• SHADS Award 4.1 plus super and salary packaging

ABOUT THE ORGANISATION

Common Ground Queensland (CGQ) is a specialist supportive housing organisation providing supportive and affordable housing to people who have experienced or are at risk of homelessness. We offer housing to individuals and families in both high-density single site and dispersed site models.

VISION STATEMENT

Ending homelessness, a person at a time with the communities in which we operate.

MISSION STATEMENT

To create supportive homes through effective public, private and community partnerships that respond to people’s needs and improve well-being and connectedness.

ABOUT THE ROLE

The Property and Tenancy Officer provides administrative and operational support for the activities of Property Management (including Concierge) and Tenancy Management at Brisbane Common Ground.

ABOUT YOU

If you are a meticulous and methodical person skilled in providing property and tenancy support and adept at building positive tenant relationships, we have a perfect opportunity for you!

• Prior experience in the Community Housing or Real Estate sector, particularly in tenancy and property management functions, is highly desirable.
• Sound understanding of the Residential Tenancies and Rooming Accommodation Act 2008.
• Demonstrated administrative skills, including a high level of data accuracy and strong attention to detail.
• Excellent interpersonal and communication skills, both verbal and written.
• Experience with Console cloud or similar Tenancy Management System or a similar program.
• Advanced with Microsoft suite and SharePoint experience.
• Attention to detail demonstrated coordination and scheduling experience.
• Commitment to the values of Common Ground Queensland and our mission to end homelessness.

KEY RESPONSIBILITIES

Administration Support:

• Maintain property and tenancy admin systems for efficient data handling.
• Maintain property and tenancy work instructions.
• Manage office supplies restocking.
• Create weekly accounts payable spreadsheet for invoices.
• Monthly credit card statement reconciliation for the Operations team.

Operations & Concierge Support:

• Coordinate repairs and maintenance, for tenancies and the building.
• Liaise with internal staff and maintenance contractors to schedule repairs and maintenance.
• Assist with utility meter readings, pest control, and tenant communications.
• Update and monitor asset management, including audits and procurement.
• Support concierge staff by facilitation of communications between Concierge, Operations, and Tenancy Management staff and maintain log accuracy.
• Ensure compliance with procedures and incident reporting.
• Compile monthly reports and provide backup for the Operations Manager.

Rental and Tenancy Management Support:

• Support the Tenancy Manager with inspections, notices, and reports.
• Manage vacancy advertising, applications, and tenant records.
• Record minutes at weekly Tenancy Coordination Meetings.
• Assist tenants with Wi-Fi access and IT concerns.

SELECTION CRITERIA

Essential:

1. High degree of initiative and able to work well in a team
2. Knowledge of administrative, resource and operational support
3. Excellent interpersonal and communication skills (verbal and written)
4. Developed organisational and problem solving skills
5. Ability to work both unsupervised and in a team
6. Confidence and skill in working with information technology systems
7. Knowledge of Microsoft software and experience in working with computerised data management and record systems
8. Consistently delivers high-quality work and is competent in all elements of the position

Desirable:

1. Studies and/or equivalent work experience in business administration at a certificate level or higher.
2. Drivers License

For any enquiries email [email protected] using the subject line: Property and Tenancy Officer enquiry via EthicalJobs

A position description is attached.