• $47.224 hourly rate inclusive of casual loading plus 10.5% Superannuation
• Casual Contract up until 12 September 2023

We are the City of Melbourne, a City of possibility and place to be bold and inspirational.

We are rapidly transforming to meet the evolving challenges faced by a global city. With a vision of being a leading organisation for a leading capital city, our mission is to create positive impact for our community. Each day, we work with passion and purpose so that together we achieve incredible things.

Together we Make the Difference.

How this position will Make the Difference to City of Melbourne…

City of Melbourne Libraries provide services online and from six locations to support our city, and everyone in it, to learn, create and contribute to our rapidly changing world. We continue to go from strength to strength to enhance our community, visitors, and staff to stay connected to learning, their community, and each other.

We are currently seeking enthusiastic casual Customer Service Library Technicians with excellent customer service skills to work on a casual basis across our six library service points. The role will provide high quality library and information services to the community and cover staff on leave/training.

What you will bring… (Selection criteria)

• Ability to demonstrate and display City of Melbourne Values – accountability, integrity, courage, respect for self and others, and striving for excellence.
• A minimum qualification of Associate Diploma of Applied Social Science (Library Technician) or equivalent.
• Ability to effectively deal with challenging situations to deliver optimal outcomes.
• Excellent communication skills (written and verbal) with high level literacy, numeracy, technology and information retrieval skills.
• Ability to independently manage multiple and competing priorities within a high volume environment to ensure delivery of individual work timetable.
• Excellent customer service skills with the ability to build relationships with internal and external stakeholders maintaining a flexible and positive approach.
• Ability to display empathy and understanding with all sections of the community, including people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

By joining us, you will become part of a remarkable team who work in a constructive and inclusive culture to shape the future of this city. Together, we champion difference, celebrate achievement and recognise positive impact.

To view the physical requirements of this position, please see below under Position Information.

It is a mandatory requirement of the City Of Melbourne for all employees to be fully vaccinated against COVID-19.

How to apply…

Click Apply Now to submit your application. As part of the online application form you are required to:

• attach your resume
• attach a separate cover letter, responding to the selection criteria (no more than two pages), as listed above under ‘You can bring…’”

Please address your covering letter to Philip Minchin.

For those interested in working with us, the City of Melbourne offers a great range of benefits. If you have any questions, or for more information, please contact [email protected] using the subject line: Customer Service Library Technician enquiry via EthicalJobs.

City of Melbourne conducts a safety screening process for all employees including a Police and Working with Children Check. For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy.

City of Melbourne is proud to be a workplace that champions diversity. Our commitment is for our people to be safe, included and supported so that they can be at their best. As an equal opportunity employer, we encourage applications from people regardless of their gender identity and expression, ethnicity, cultural background, sexual orientation, disability and age. We look for the right values, skills and knowledge to build our capabilities so that we can best deliver for our community.