• Full-Time and Part-Time positions available, Fixed Term until 31st December 2023
• Various locations across Inner North and West Melbourne
• Generous Salary Packaging up to $15,900 p.a. and a further meal entertainment package of up to $2,650 p.a.
• Family friendly working arrangements available

So why cohealth?

cohealth leads the way in reducing health and social inequity in partnership with people and the communities in which they live. We are committed to providing inclusive and culturally safe health services that protect the human rights of all people of all gender identities, sexualities, ages, cultural backgrounds, faiths, and abilities.

Our inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging. Our aim is for everyone to thrive in their role. Please click here to find out more.

About the role

The Client Service Officer (CSO) is the first point of contact for most clients who access care at cohealth and as such must reflect cohealth values.

This position sits within a place-based model supporting vulnerable residents in public housing settings across North-West Melbourne to access healthcare. The Community Connector team is made up of a diverse group of lived experience and engagement professionals working alongside multidisciplinary allied health professionals.

The CSO is a generalist role responsible for client reception, registration, arranging client appointments, data entry and other associated functions as directed by the Team Leader/Line Manager. The primary role of the CSO is to address all enquiries, whether in person or by telephone, and provide practical and administrative support to Oral Health, Medical and Allied Health staff of the service, including managing the flow of clients to optimise the number of consultations available.

Please refer to the Position Description for more information.

Your daily duties will vary but will include:

• Promptly respond to enquiries from clients and visitors whether face to face or by telephone in a professional and courteous manner, respecting language differences, cultural beliefs, and practices
• Receive and account for all clients who present to the Centre, ensuring that clients are eligible for the Programs and have completed the required documentation prior to their appointments
• Participate in efficient oral and medical emergency triage processes
• Responsible for the management of the client record in accordance with cohealth Policies and Procedures
• Checking Medicare for correct item number and individual service provider selection prior to processing all accounts

What cohealth offers

• Salary packaging to suit you - tax free amount of up to $15,900 p.a (mortgage, rent, or credit cards) and a further $2,650 p.a (meal, entertainment expenses and holiday accommodation)
• Reimbursements of professional memberships, professional education, and specific work-related equipment through salary packaging
• A generous rewards program to access discounts with a myriad of retailers
• Free staff Immunisations and Vaccines
• Novated Leasing and e-Bike Leasing
• Counselling services for you and your immediate family through our EAP-Access provider, and mindfulness, resilience, and wellbeing programs
• We offer inclusion, equality, and opportunity in a workplace where making a difference counts (based on our guiding principles and values)

About you

• Technical qualifications in medical reception or an equivalent mixture of qualifications and work experience in medical/community health services
• Enjoys assisting clients such as people with disabilities and people from culturally and linguistically diverse backgrounds, throughout their journey with cohealth
• Basic understanding of accounting systems and procedures such as accounts payable and receivable, petty cash management, ordering equipment, invoicing, and Medicare payment systems
• Demonstrated experience and skills with standard computer software applications including Microsoft Outlook, Microsoft Word & Excel, and patient/ client management systems

Application Process

Click on "Apply Now" to be directed to our careers page. You will be asked to upload your CV/ resume. We will be conducting interviews for this role as applications are received. If you have any questions regarding this role, please contact Ashley Nind - [email protected] using the subject line: Client Services Officers enquiry via EthicalJobs.