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Client Services Officer

  • Full / Part time, Fixed term role/s available at Innerspace (Collingwood)
  • Access to 14 weeks paid parental leave benefits above standard industry agreements
  • Work for a multi-award-winning iconic community health organisation
  • Generous Salary Packaging
  • $30.66 per hour

So why cohealth?

cohealth leads the way in reducing health and social inequity in partnership with people and the communities in which they live. Named Premier's Health Service of the Year (Primary) and the Supporting LGBTIQ+ Health Service at the Victorian Public Healthcare Awards, cohealth's 1000 staff demonstrate courage, leadership, innovation, and agility in their commitment to providing inclusive and culturally safe health services that protect the human rights of all people of all gender identities, sexualities, ages, cultural backgrounds, faiths, and abilities.

Our inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging. Our aim is for everyone to thrive in their role. Please click here to find out more.

About the role

This position is based at Innerspace (Collingwood) site. Innerspace is a primary care clinic designed to provide holistic care to people who use alcohol or drugs.

The CSO will be responsible for client reception, registration, arranging client appointments, data entry and other associated functions as directed by the Team Leader/Line Manager. This is a generalist role responsible for the reception and waiting area and providing assistance to the full range of clerical and administrative functions for cohealth including the provision of high-quality Oral Health, Medical and Allied Health services; high standards of customer service when responding, administration and teamwork are required.

Please refer to the Position Description for more information.

Your duties include:

  • Promptly respond to enquiries from clients and visitors whether face to face or by telephone in a professional and courteous manner. Respect language differences, cultural beliefs and practices
  • Receive and account for all clients who present to the Centre, ensuring that clients are eligible for the Programs and have completed the required documentation prior to their appointments
  • Follow up Medicare requirements for Allied Health referrals and assist with team care arrangements (i.e. completion of Medicare billing; referral requirements, use of relevant items)
  • Provide relevant and up to date information to clients re: costs, use of Medicare items relating to MBS funded service and other options for service within cohealth
  • Batching, reconciling and resubmissions
  • Monthly activity and financial reconciliations
  • Follow up of all outstanding accounts

What cohealth offers:

  • Exciting Parental leave benefits
  • Cohealth offers primary carers 14 weeks paid parental leave upon completion of only 6 months of continuous service
  • Eligible coworkers will continue to receive superannuation on unpaid parental leave as well
  • Salary packaging to suit you - tax free amount of up to $15,900 p.a (mortgage, rent, or credit cards) and a further $2,650 p.a (meal, entertainment expenses and holiday accommodation) alongside generous reward programs from our salary packaging providers
  • Novated Leasing available
  • Counselling services for you and your immediate family through our EAP-Access provider, and mindfulness, resilience, and wellbeing programs
  • We offer inclusion, equality, and opportunity in a workplace where making a difference counts (based on our guiding principles and values)

Our ideal candidate:

  • Experience with face-to-face customer service
  • Enjoys assisting clients such as people with disabilities and people from culturally and linguistically diverse backgrounds, throughout their journey with cohealth
  • Enjoys working within a dynamic, fast paced team environment
  • Basic understanding of accounting systems and procedures such as accounts payable and receivable, petty cash management, ordering equipment, invoicing, and Medicare payment systems
  • Current Victorian Driver's License mandatory

All appointments are made subject to a satisfactory Police Check, a Working with Children Check (WWCC), complete a Statutory Declaration, evidence of legal rights to work in Australia, and evidence of vaccination against COVID-19 (3 doses). Additionally, some roles will also require current AHPRA registration and/or NDIS Worker Screening Clearance.

Roles that are determined to be Risk Category A or B [staff that have direct and/or indirect contact with body substances and are at higher risk of occupational exposure to infections] will be required to provide evidence of immunisation assessment including Influenza prior to commencement [A] or within 12 weeks of commencement [B]. This is in accordance with the Victorian Minister of Health Mandatory Vaccination Orders for COVID-19 and legislated requirement for influenza vaccination.

Application Process

Click on Apply now to be directed to our careers page.

You will be asked to upload your CV/ resume and answer the Key Selection Criteria. We will be conducting interviews for this role as applications are received.

If you have any questions regarding this role, please contact Tanya Karapouloutidis at [email protected], using the subject line: Client Services Officer enquiry via EthicalJobs.

Ref code: 6500066.

How to apply

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