• Multiple casual opportunities available
• $ 36.33 hourly rate + Super
• Based in Fitzroy

So why cohealth?

cohealth leads the way in reducing health and social inequity in partnership with people and the communities in which they live. We are committed to providing inclusive and culturally safe health services that protect the human rights of all people of all gender identities, sexualities, ages, cultural backgrounds, faiths, and abilities.

Our inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging. Our aim is for everyone to thrive in their role. Please click here to find out more.

About the role

The Client Services team at cohealth is the first point of contact, both face-to-face and via telephone for clients and visitors to the organisation.

As an organisation that caters to a diverse population of clients, the Client Services team requires highly skilled individuals to ensure that those who access the service are welcomed, registered, and supported throughout their journey in cohealth.

The Client Services Officer will be responsible for client reception, registration, arranging client appointments, data entry and other associated functions as directed by the Team Leader/Line Manager. This is a generalist role responsible for the reception and waiting area and providing assistance to the full range of clerical and administrative functions for cohealth including the provision of high-quality Oral Health, Medical and Allied Health services.

Please refer to the Position Description for more information.

Your duties include:

• Promptly respond to enquiries from clients and visitors whether face to face or by telephone in a professional and courteous manner. Respect language differences, cultural beliefs, and practices
• Receive and account for all clients who present to the Centre, ensuring that clients are eligible for the Programs and have completed the required documentation prior to their appointments
• Responsible for the management of the client record in accordance with cohealth Policies and Procedures
• Checking Medicare for correct item numbers and individual service provider selection prior to processing all accounts
• Manage reception and waiting areas including ensuring the waiting room and other client areas remain neat and hazard free

Our ideal candidate:

• Technical qualifications in medical reception or an equivalent mixture of qualifications and work experience in medical/community health services
• Flexibility, initiative, professionalism, decisiveness, integrity, attention to detail, service orientation and respect
• Good communication and negotiation skills, writing skills, time management/organisational skills, analytical thinking, problem solving skills, computer skills
• Clear and demonstrated knowledge of community health and medical services, demonstrated knowledge of computer data systems such as TRAK, Titanium, Best Practice and/or Medical Director/Pracsoft. Demonstrated knowledge of accounts processes and appointment booking processes

Application Process

Click on apply now to be directed to our careers page. You will be asked to upload your CV/ resume and answer the Key Selection Criteria. We will be conducting interviews for this role as applications are received. If you have any questions regarding this role, please contact Tanya Karapouloutidis - [email protected] using the subject line: Client Services Officer enquiry via EthicalJobs.