The Carlton Neighbourhood Learning Centre Inc (CNLC) is a values-driven community not for profit Neighbourhood House, Learn Local provider and Registered Training Organisation (RTO). We combine a unique program of adult education and training, community development, environmental programs, over several sites in both the City of Yarra and City of Melbourne. Visit our website for more about our vision and values. www.cnlc.org.au

About the position

The Administration Officer ensures efficient operations across CNLC, serving as the first point of contact and effectively managing administrative, reception, and student records tasks in line with our strategic goals. The Administration Officer will work as a vital member of the staff team.

KEY SELECTION CRITERIA

Essential Skills and Knowledge:

• Proven administrative experience working with student management systems, and demonstrating, efficiency, flexibility, accuracy, high level attention to detail and ability to adhere to documented procedures.
• Comprehensive understanding and use of content management systems (CNLC uses WordPress and Mailchimp), social networking media, including Facebook and Instagram and Canva.
• Good skills in IT hardware management and troubleshooting.
• Demonstrated ability to work professionally both independently and in a team, in a busy office environment, managing multiple tasks within timeframes.
• Excellent communication skills, including complaints management.
• Experience or willingness to work positively with diverse groups of people (culture, age, gender, ability).
• Excellent computer skills in using Microsoft Office 365 (Word, Excel, Publisher, Outlook and Internet) and applications such as Mailchimp.
• Experience and skill in supervising relief office staff and volunteers.

Desirable:

• Experience in AMEP Records Management System (ARMS).
• Experience with student management systems in an RTO.

If you have any enquiries regarding this role, please contact Executive Officer Tony Milne on 9347 2739.

A position description is attached.