An exciting opportunity to join a leading community services organisation in a newly created role.

ABOUT US

Circle Green Community Legal is a not-for-profit community legal centre providing state-wide specialist legal services in employment, workplace discrimination, residential tenancy law, family and domestic violence, and humanitarian services. Our Purpose is to create a system, place, and space to ensure a safety net of best practice legal advice, education, and advocacy in our specialist fields.

what we can offer

• Permanent Full-Time Position
• Generous salary packaging – employees may be eligible for tax exemptions which can decrease taxable income and increase take home pay!
• Additional paid leave – up to 10 days inclusive of public holidays over the Christmas/New Year period when the office closes.
• Great team culture - work with a team of passionate and caring professionals on meaningful work.

OUR VALUES

Fair and equitable - We are committed to creating access to legal advice, education and advocacy so human and social rights can be upheld.

Holistic - We deliver wraparound support that addresses people’s needs to enable access to justice.

Collaborate for change - We are stronger together. We collaborate with our clients, staff, partners, and government. We welcome partners who create better access to justice and permanent solutions.

Regenerate - We create a support system for each other so we can create a better world.

about the role

The Receptionist is the first point of contact for clients, contractors, and visitors to Circle Green. You will provide comprehensive front of house and phone intake support, ensuring our clients and their families feel valued from their very first interaction, as well as undertake general administrative duties.

Working as part of the Corporate Support team and reporting to the Corporate Services Manager, you will work closely with the three legal streams to support client focused service delivery. Given the high volume of calls received, you will also provide training and co-ordinate a small pool of volunteers to answer calls and support the intake process.

Responsibilities of the role include:

• Meet and greet clients, visitors and provide exceptional customer service.
• Maintain a tidy reception area and oversee meeting room bookings and enquiries.
• Ensure incoming phone calls are attended to in a prompt and courteous manner.
• Open and close down reception area each day.
• Provide phone support for each of the three legal streams.
• In conjunction with the legal stream, develop and maintain procedures to support volunteers to undertake intake process.
• Maintain strong relationships with each service area to support client experience.
• Onboard and train volunteers to provide phone support and intake (when required).
• Escalate calls/ enquiries when required.
• Other reception and administrative duties as required.

ABOUT YOU

We are seeking an individual who has strong customer service skills and experience in an administrative/ reception role within a similar environment.

The suitable candidate will have:

• Demonstrated experience with using Microsoft Office Suites and ideally, experience in using a client management database.
• Excellent organisational and time management skills.
• Ability to work independently with limited supervision.
• Exceptional interpersonal skills with the ability to work with a broad range of people from a variety of backgrounds and experiences.
• Advance computer skills including word processing, spreadsheets, and database applications.
• Experience or interest in the legal services sector.
• Demonstrated commitment to human rights and social justice issues.

For the full list of selection criteria and role responsibilities, please view the position description attached.

Please note that shortlisting, interviewing and appointing may begin immediately. We reserve the right close the position prior to the closing date. Early applications are encouraged.

If you have any questions, please contact Gelene Rescober at [email protected] using the subject line: Receptionist enquiry via EthicalJobs or call 08 6148 3648.