• Lead the implementation of our Consumer Engagement strategy
• Split your time between the office and WFH 
• Competitive salary with significant salary packaging benefits

ABOUT CHF

As the national peak body for Australian health consumers, Consumers Health Forum has an ambitious agenda to expand our reach and influence. CHF is committed to ensuring consumers are engaged and supported to co-design and advocate for a better health system. We represent consumers’ needs and amplify their voices.

As an employer, CHF also has a person-centred approach that listens and supports. We are committed to building an inclusive culture that values diversity, collaboration and trust. We will give you the flexibility to bring your best self to work but need team members who can work both independently and across functions.

Most of all, we need people who can be relied upon to get the job done.

ABOUT THE ROLE

The Manager, Consumer Engagement reports to the Director, Advocacy and Engagement. This role can be based in either Melbourne or Canberra, with hybrid working arrangements available. The role may involve some occasional interstate travel.

You will lead the implementation of our consumer engagement strategy, including the development of mentoring and education programs to build consumer capacity. You will drive initiatives such as our Consumer Assembly and build CHF’s value proposition for individual and organisational members.

You will also be responsible for leading engagement activities such as webinars and roundtables, managing a small team, ensuring contract deliverables are met, and building strong, trusted relationships with stakeholders across government, health, research and consumer sectors.

ABOUT YOU

You should have:

• Commitment to achieving and upholding the CHF vision, mission and values.
• Outstanding interpersonal skills and relationship management skills including the ability to build strong working relationships with members, health consumers, colleagues, stakeholders and collaborative groups.
• Proven capacity building and coaching skills, ideally with a good understanding of adult learning principles, coupled with relevant experience in presenting and training.
• Excellent problem-solving ability, proven organisational skills and the ability to prioritise and efficiently manage time effectively.
• People, budget, CRM (Microsoft Dynamics) experience and the proven ability to meet contract requirements/deliverables.
• Ability to respond flexibly and work in a busy and complex environment where there are competing demands, changing priorities, tight deadlines and limited resources.
• Well-developed computer skills in Microsoft Office including Word, PowerPoint and Teams, and Acrobat (PDF).  

Desirable:

• Tertiary qualifications in a relevant field.
• Knowledge of the health sector.
• An understanding of IAP2 methodology and practice.

BENEFITS OF WORKING WITH CHF

• Our recent staff engagement survey results provided positive employee sentiments.
• Generous salary packaging arrangements and leave entitlements.
• Share your working time between our office and home.
• Melbourne or Canberra based.
• A strong commitment to your professional growth and development.

Note: You must have the right to work in Australia and demonstrate the absence of a relevant criminal history to be appointed. A current Working with Children’s check and/or Working with Vulnerable People check is also required. This role is offered on a full-time, two years fixed term basis.

For more information, please contact Tony James at [email protected] using the subject line: Manager, Consumer Engagement - Canberra / Melbourne enquiry via EthicalJobs.

Applications are to be sent via the Ethical Jobs portal at the "Apply Now" link.

A position description is attached. We thank you for your interest in the role and please note only shortlisted candidates will be contacted.