• Make a difference in this consumer engagement role
• You’ll be the key link between CHF and our valued health consumers
• Competitive salary with salary packaging benefits

ABOUT CHF

As the national peak body for Australian health consumers, Consumers Health Forum has an ambitious agenda to expand our reach and influence. With sustainable funding and a new executive team, CHF is committed to ensuring consumers are engaged and supported to co-design and advocate for a better health system. We represent consumers’ needs and amplify their voices.

As an employer, CHF also has a person-centred approach that listens and supports. We are committed to building an inclusive culture that values diversity, collaboration and trust. We will give you the flexibility to bring your best self to work but need team members who can work both independently and across functions.

Most of all, in this period of growth, we need people who can be relied upon to get the job done.

ABOUT THE ROLE

The Consumer Engagement Officer will report to the Engagement Manager. This role can be in Melbourne or Canberra, with hybrid working arrangements available. The role may involve some interstate travel.

You will be part of a small team, have exceptional interpersonal and communication skills, and be highly organised.

The key responsibilities are:

• Promote and protect the reputation of CHF by ensuring the organisation demonstrates best practice consumer engagement.
• Ensure the capacity and capability of CHF’s consumers is continually improved.
• Maintain strong connections with our consumers so they feel valued and empowered to making a difference to national health policy.
• Working closely with our Policy team, co-ordinate and ensure smooth implementation of consumer engagement activities and events such as webinars, roundtables and Special Interest Groups.
• Continually measure, report and improve the effectiveness of CHF’s engagement efforts.
• Budget, event and people management.

ABOUT YOU

You should have:

• Commitment to achieving and upholding the CHF vision, mission and values.
• At least three years’ experience in consumer engagement activities.
• Highly developed interpersonal skills.
• Event management experience with strong attention to detail.
• Understanding of CRM database management.
• Demonstrated ability to be a collaborative team member.
• Ability to respond flexibly and work in a busy and complex environment where there are competing demands, changing priorities, tight deadlines and limited resources.
• Well-developed computer skills in Microsoft Office including Word, PowerPoint and Teams, and Acrobat (PDF).

Desirable

• Tertiary qualifications in a relevant field, as well as understanding of IAP2 principles.
• Knowledge of the health sector.

BENEFITS OF WORKING WITH CHF

• Generous salary packaging arrangements and leave entitlements
• Share your working time between our office and home
• Melbourne or Canberra based
• A strong commitment to your professional growth and development

Note: You must have the right to work in Australia and demonstrate the absence of a relevant criminal history to be appointed. A current Working with Children’s check is also required. This role is full-time, two-year term.

For more information and to obtain a copy of the position description please contact Melissa Le Mesurier on [email protected] using the subject line: Consumer Engagement Officer - Canberra / Melbourne enquiry via EthicalJobs.

A position description is attached.