• Provide high level support to our consumer engagement activities 
• Split your time between the office and WFH 
• Competitive salary with significant salary packaging benefits

ABOUT CHF

As the national peak body for Australian health consumers, Consumers Health Forum has an ambitious agenda to expand our reach and influence. CHF is committed to ensuring consumers are engaged and supported to co-design and advocate for a better health system. We represent consumers’ needs and amplify their voices.

As an employer, CHF also has a person-centred approach that listens and supports. We are committed to building an inclusive culture that values diversity, collaboration and trust. We will give you the flexibility to bring your best self to work but need team members who can work both independently and across functions.

Most of all, we need people who can be relied upon to get the job done.

ABOUT THE ROLE

The Consumer Engagement Officer reports to the Manager, Consumer Engagement. This role can be based in either Melbourne or Canberra, with hybrid working arrangements available. The role may involve some occasional interstate travel.

CHF aims to continue to grow, retain and develop its health consumer base. As the first point of contact, and with a strong customer service focus supporting consumers, you will support all consumer engagement activities including meetings and events, reimbursements, event calendar management and travel logistics. With guidance, this will include support with developing and maintaining systems, processes, guides and resources for the team including use of a CRM and Office 365.

ABOUT YOU

You should have:

• Commitment to achieving and upholding the CHF vision, mission and values.
• Relevant experience in customer, consumer or stakeholder engagement activities including an understanding of best practice customer service.
• Highly developed collaboration, interpersonal and problem-solving skills. 
• Experience in coordinating events.
• Strong attention to detail including supporting the development, maintaining and refining systems and processes to support successful outcomes.  
• Ability to respond flexibly and work in a busy and complex environment where there are competing demands, changing priorities, tight deadlines and limited resources.
• Proficient level of computer literacy in the use of Microsoft Office, coupled with strong CRM database management skills (Microsoft Dynamics).  

Desirable:

• Tertiary qualifications in a relevant field.
• Knowledge of the health sector.
• An understanding of the principles supporting adult educational programs.

BENEFITS OF WORKING WITH CHF

• Our recent staff engagement survey results provided positive employee sentiments.
• Generous salary packaging arrangements and leave entitlements.
• Share your working time between our office and home.
• Melbourne or Canberra based.
• A strong commitment to your professional growth and development.

Note: You must have the right to work in Australia and demonstrate the absence of a relevant criminal history to be appointed. A current Working with Children’s check and/or Working with Vulnerable People check is also required. This role is offered on a full-time, two years fixed term basis.

For more information, please contact Tony James at [email protected] using the subject line: Consumer Engagement Officer - Canberra / Melbourne enquiry via EthicalJobs.

Applications are to be sent via the Ethical Jobs portal at the "Apply Now" link.

A position description is attached. We thank you for your interest in the role and please note only shortlisted candidates will be contacted.