This role involves all manner of administrative duties including:

• Screening calls and taking detailed, accurate messages where necessary
• File management - both paper and electronic
• Preparing and amending complex correspondence and documentation
• Assisting and dealing with claimants
• Telephone calls, monitoring emails and diary management
• Photocopying, typing and filing
• General secretarial duties
• Preparing new member packs
• Inserting machine
• Tidying office areas

Other requirements:

• Confident with Microsoft Office packages (Office 365 experience an advantage)
• Polite telephone manner
• Excellent written and verbal communication skills

There is NO working from home available.

The ideal person should be passionate about helping people and show a willing to learn. Whilst experience is preferred, we are willing to provide training for a new starter who has initiative and willingness to learn in a team environment.

A position description is attached.