Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation dedicated to providing services to the entire community, irrespective of religion, circumstance, ethnicity, economic situation, age, gender, or ability. With a workforce of over 3,000 employees and volunteers, Centacare operates in more than 200 locations, supporting tens of thousands of people each year across various Directorates.

The role:

At Centacare, we believe in empowering individuals and enriching communities, guided by our values of Respect, Integrity, and Equality. As a Service Leader, you will play a crucial role in delivering high-quality services to clients, promoting a positive workplace culture, and contributing to the mission of Centacare.

As an Aged Care Service Leader, you will work collaboratively to deliver person-centred care, ensuring clients have the support they need to maximise choice and control. You will lead a team, providing supervision, coaching, and setting clear expectations for best practice. Your role will contribute to a positive workplace culture, brand awareness, and a commercial focus in an adaptive and changing environment.

The permanent full time role is based at Ningi and will be responsible for a CHSP client load and the running of a Day Centre. Duties will also include rotational on call and staff supervision. Our Ningi Day Centre is closely connected with the local Aboriginal and Torres Strait Communities, there is signification interaction with the Elders of those communities and culture representation in the centre. Any applicants with Aboriginal or Torres Strait Islander Heritage will be highly regarded.

Key Duties:

• Lead, set outcomes, provide advice, and provide regular direct supervision and performance feedback to support workers and other direct reports to embed person-centred practice to deliver safe supports that enable clients to work towards their individual goals.
• Supporting clients and their families, where appropriate; to plan, coordinate and facilitate regular team meetings and required client-specific training. With an emphasis on person-centred goals and outcomes, reflective practice and managing risk.
• Ensuring client's personal care, support and health needs are met and provided within the applicable standards for the relevant service stream.
• Building and maintaining strong relationships with key internal and external stakeholders and services offered by the program are promoted positively to the clients, their families, and the community.
• Manage the running of the services which may include managing service budgets, program development and compliance, report and record keeping and vacancy management.

Skills and Experience:

• Previous Experience in Aged Care Case Management highly desirable
• Diploma in Community Services/Disability or equivalent
• Leadership experience in a human services organisation
• Knowledge of funding standards, guidelines, and legislation
• Strong communication, leadership, and problem-solving skills
• Strong written and computer skills for the creation of plans, programs, reports, and correspondence.
• High level communication, influencing, liaison and negotiation skills.
• Established problem solving and conflict management skills.
• Ability to obtain an NDIS workers screening card and working with children check.
• Ability to obtain and pass a police check.

Why Work for Us?

This is a unique opportunity to work for a values-based organisation and develop your skills at one of the largest employers in Queensland. The is role will be salaried at a level 4.1 under our EBA, which is $47.49 an hour. In addition to a competitive wage rates, 2 weeks paid parental leave, 13 weeks Long Service leave plus PBI packaging benefits of up to $15,900, you will be able to be part of an organisation that truly values their employees providing client centric care to our clients.

How to Apply

If you are ready to make a difference and contribute to our mission, and meet the qualifications outlined, we invite you to apply for this role.

Click APPLY NOW and submit a cover letter that clearly addresses the above-listed skills, experience and essential criteria, as well as a copy of your current résumé. For any questions please email Felicity Arnold at: [email protected], using the subject line: Aged Care Service Leader - Ningi enquiry via EthicalJobs.

Please note shortlisting and interviews will commence as applications are received.

The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults