POSITION OVERVIEW:

The Junior Helpdesk Analyst will be the first point of contact for all CEDA IT tickets. They will act as the conduit between the developers and other external IT Partners to ensure tickets get actioned. The Junior Help Desk Analyst will have a “Can do” attitude and be willing to learn and work independently.

The Junior Helpdesk Analyst will be responsible for:

• Being the first point of contact for receiving, validating and logging IT requests for CEDA employees
• Working closely with other IT staff and external IT Providers to resolve IT incidents and ensure the user is kept updated on the progress
• Continually tracking requests to determine current activity on it

REQUIRED QUALIFICATIONS & EXPERIENCE:

The successful candidate will have the following key skills and attributes:

• Around 1-3 years’ experience in an IT services position
• Worked with helpdesk systems or in customer service with exposure to technical troubleshooting
• Technical problem-solving skills & experience (Network, Servers, Desktops, Printers, Phones)
• Knowledge in the Windows operating environment
• Experience using ticketing systems (JIRA preferred)
• Experience using a CMS system (Kentico preferred or similar system)
• Experience in communicating with users, other technical teams, and management
• Team player with excellent interpersonal skills
• Self-starter able to work with minimal supervision and able to plan personal workload
• Strong alignment with CEDA values
• Coding knowledge and/or experience preferred
• Tertiary qualification in an IT discipline preferred
• Candidates who can start work immediately is preferred

This is an initial part-time contract position (equivalent 3 days pw) until 30 June 2020. We are flexible with hours / days of work.