• Grow and develop your skills in dynamic agile environment
• Work/life balance - WFH and the office – 35hr week
• This role has real purpose working for a bigger cause
• Leading Not For Profit
• Permanent Full Time

Who are we?

Celebrating over 60 years, Cancer Council NSW is a 94% community funded, community focused not for profit. With approximately 350 employees and close to 2000 regular volunteers, we look at all aspects of cancer from research right through to support.

What will you be responsible for?

Joining our IT team, part of the wider Finance, Strategy and Operations Division, this role is responsible for application support activities including maintenance, administration, and Level 2/3 support.

You will work closely with the Service Desk and other IT team members to ensure timely and efficient resolution of incidents and service requests.

The Application Support Analyst will also work with IT team members and the Business to support the process of impact assessment and planning of application changes, and then assist to implement, test and monitor required changes in line with agreed outcomes

How?

Reporting to the Application Delivery Manager, the key responsibilities of your role will be:

• Resolve incidents and service requests in a timely and efficient manner.
• Use appropriate application maintenance, support and incident management processes and procedures to support and maintain applications.
• Provide timely communication to users on the status of their service requests and incidents.
• Liaise with vendors to ensure incidents are resolved in a timely manner.
• Monitor the availability and performance of supported applications.
• Prioritise and schedule assigned support activities and tasks.
• Maintain application support technical documentation.
• Work with IT team members and the Business to document, review and analyse the impact of new business requirements.
• Contribute to and develop key documentation such as test cases, user stories, business requirements, impact assessments, implementation plans, roll-out plans etc.
• Ensure capacity, availability, security and service support requirements are considered in application changes.
• Implement, test and monitor required changes in line with implementation plans.
• Share knowledge and expertise with others, coaching and supporting team members as required.

Want to be considered?

With a customer focused and goal orientated approach, you will bring:

• Level 2/3 application support experience
• Understanding of ITIL service management processes
• Demonstrated use of Continuous Improvement principles
• Good understanding of Structured Query Language (SQL) and RDBMS platforms/technologies.
• Technical and non-technical requirements definition skills
• Strong sense of ownership and ability to follow tasks through to completion.
• Ability to effectively engage with vendors, with experience of working with vendors to resolve incidents.
• Willingness to learn new technologies and maintain business knowledge.

Don’t miss out! Apply online by visiting our website directly, click Apply Now, then click on the role title and submit your cover letter and resume!

If you have any questions or need any additional information, please do not hesitate to call Bridget on 02) 9334 1436.