• Job Reference No V0318

Join us as a Customer Service Specialist-MBS (Medicare Billing) in our Allied Health Service Access team, where you'll be the first point of contact for our clients, ensuring efficient service access. Collaborate within a supportive team environment, delivering efficient and professional service access.

You will work closely with our Allied Health clinicians and our Fee-for-Service clinics following the Medicare Benefits Schedule (MBS).

Key Responsibilities include, but nor limited to:

• Responding to enquiries from patients and visitors, both face to face and telephone
• Appointment management and administration of data in the client management systems
• Process and collect fees from client appointments.
• Timely Medicare batching and claiming, and processing of private health insurance claims and provide Medicare rebates
• Administrative and customer service experience with a demonstrated commitment to the client experience
• Exceptional verbal and written communication skills, customer service skills and a professional manner.
• Accurate computer skills, attention to detail and Microsoft Knowledge
• Medicare Benefits Schedule (MBS) experience highly advantageous

Requirements and Attributes:

• Administrative and customer service experience with a demonstrated commitment to the client experience
• Exceptional verbal and written communication skills, customer service skills and a professional manner.
• Accurate computer skills, attention to detail and Microsoft Knowledge
• Medicare Benefits Schedule (MBS) experience highly advantageous

Benefits and Perks:

• ​Collaborative and experienced team
• Find your Purpose - bring your corporate expertise to the NFP sector.
• Salary Packaging available

What makes BHN tick?

Better Health Network (BHN) encompasses more than 22 locations and has over 800 staff work in multi-disciplinary teams to deliver health and disability outcomes. BHN is a responsive and agile community health service, providing a wide range of healthcare, social support, disability, and welfare services for all members of the community.

BHN provides services spanning all periods of life including specialist childhood, youth, and aged care services. In achieving its vision of health and wellbeing for all, BHN is guided by our distinct service principles which include working with people and communities to achieve their health goals, understanding the context in which people live their lives, providing friendly, affordable, and holistic service.

How to apply

If you're ready to make a difference and be part of a team committed to excellence, apply now to become our next Customer Service Specialist. We look forward to welcoming you to our team!

To apply for this position, please click Apply Now and include a cover letter which addresses the key selection criteria and your resume.

For information about the role and position description, please contact Christina Daulo, Service Access Manager, at [email protected] using the subject line: Customer Service Specialist - Medicare Benefits Schedule enquiry via EthicalJobs.

All offers of employment are subject to provision of a satisfactory National Criminal History Check and a valid Working with Children Check.
Applicants for this position must be legally entitled to work in Australia and will be required to provide evidence of this entitlement.

Applications will be assessed on submission and interviews scheduled accordingly. We encourage interested candidates to express their interest without delay.

Better Health Network is an equal opportunity employer. We encourage applications from individuals of diverse backgrounds, including those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse, and LGBTI+ communities.

A position description is attached.