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Community Transport Intake Officer

Better Health Network
  • Job Reference No V0315
  • Permanent Part Time position

As an Intake Officer your role will have a profound impact on community health and transport services. You will manage the intake process for CHSP & HACC community transport, ensuring a seamless, professional, and person-centered approach. Your responsibilities include processing My Aged Care referrals, participating in program development, and ensuring compliance with Better Health Network policies.

Additionally, you'll provide top-notch customer service, handling inquiries and offering administrative support with efficiency and care. As a backup driver or jockey, you’ll occasionally assist in transporting clients, contributing to their well-being and independence. Embrace the opportunity to make a meaningful difference in people's lives while growing professionally in a supportive, collaborative environment.

Duties and Responsibilities

  • Manage referrals on the My Aged Care portals following BHN procedures
  • Triage client referrals for eligibility, risk, and priority
  • Capture and manage client information in our management systems
  • Provide information and support to clients regarding the transport program
  • Assist with program reviews and quality improvement initiatives

Requirements and Attributes

  • Well-developed communication and IT skills, including MS Office and databases
  • Strong multi-tasking skills and attention to detail
  • Effective problem-solving and decision-making abilities
  • Experience in a range of administrative duties (filing, phone, appointments, data entry)
  • Exceptional customer service skills, both over the phone and in person
  • Experience in aged care, community services, or volunteer settings preferred

Benefits and Perks

  • Supportive and collaborative work environment
  • Opportunities for ongoing professional development
  • Engagement with impactful community health programs
  • Flexible work arrangements to support work-life balance
  • Access to employee wellness programs and initiatives

What makes BHN Tick?

Better Health Network (BHN) encompasses more than 22 locations and has over 800 staff work in multi-disciplinary teams to deliver health and disability outcomes. BHN is a responsive and agile community health service, providing a wide range of healthcare, social support, disability, and welfare services for all members of the community.

BHN provides services spanning all periods of life including specialist childhood, youth, and aged care services. In achieving its vision of health and wellbeing for all, BHN is guided by our distinct service principles which include working with people and communities to achieve their health goals, understanding the context in which people live their lives, providing friendly, affordable, and holistic service.

If this role is the one you’ve been looking for click "Apply Now". Interviews will be held immediately on shortlisting.

For information about the role and position description, please contact Ian Symmons, Program Manager Volunteers, Consumers & Connections at [email protected] using the subject line: Community Transport Intake Officer enquiry via EthicalJobs.

Please note that prior to any commencement of employment, pre-employment checks must be complete. These will include reference checking, a national criminal history and right to work check, proof of vaccinations and a working with children check. Better Health Network is an equal opportunity employer. We encourage applications from individuals of diverse backgrounds, including those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse, and LGBTI+ communities.

A position description is attached.

How to apply

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