• Lead and develop a team of diverse practitioners in mental health
• Hybrid working arrangement to suit your lifestyle
• $49.07 - $53.24 + Super + generous Salary packaging
• Manage the business operations, strategic growth, and day-to-day operations of our digital counselling team
• Permanent full-time opportunity

• Based at our Lewisham office, Sydney Inner West

The Organisation and Culture

People are at the core of everything we do: from supporting and enhancing the wellbeing of our clients to the nurturing and development of our staff and their career aspirations.

CatholicCare Sydney is a leading not-for-profit agency supporting people from all walks of life. We’re an organisation that promotes diversity and inclusion, and commits to the growth and wellbeing of our staff, empowering them to make a positive change to the community. CatholicCare is the official social services agency of the Catholic Archdiocese of Sydney and also a certified Family Friendly Organisation.

About the role

The Manager (internally known as a Practice Manager) will work collaboratively with two managers in our Carer Gateway program to co-lead and guide a team of Counsellors and Intake Workers in the day-to-day delivery of client services. You may also support the community management of the forum by overseeing Moderators and Community Builders.

The Carer Gateway Service is a National service operating Monday to Friday, from 8am to 8pm (non daylight savings) and between 8am and 9pm during daylight savings. In this role you may be required to be on an on-call roster until 8pm.

This role will be responsible for:

• Providing direction, support practitioners of different backgrounds to achieve best practice and client outcomes
• Monitoring quality assurance activities and providing specialist advice to managers on service delivery issues, team performance, and related matters
• Providing ongoing guidance, and training to develop and build staff capability and contribute to their professional development
• Foster and maintain positive working relationships with key stakeholders to achieve client, community and funding outcomes
• Carrying a small client caseload

Benefits of joining us

• We support hybrid working arrangements, including flexible start/finish times and opportunities to regularly work from home
• We value your wellbeing and offer free access to a premium mindfulness app, EAP counselling, yearly flu vaccinations and other regular wellbeing activities to support you through your working day
• We value your professional growth and provide regular supervision and internal career development opportunities to support your career aspirations
• Generous leave conditions
• Access to generous salary packaging, which allows you to save on tax and increase your overall take home pay
• Office located opposite leafy Petersham park and within walking distance of train and buses (street parking also available)

About you

To be a successful candidate, you will have:

• Ability to undertake the duties of the role in accordance with CatholicCare’s Mission, Vision and Values
• Industry-relevant experience in coordinating services and supporting individuals and teams to deliver client outcomes
• Relevant program specific qualifications, expertise, and professional membership e.g., AASW, ACA or PACFA
• Demonstrated understanding of child protection, domestic and family violence and other relevant legislation as required by service
• Demonstrated capacity to implement a person centred approach to service delivery
• High level communication skills, strong organisational and time management skills with the ability to multi task and prioritise
• Experience using electronic client record management systems
• A current Working with Children Check

How to Apply

Click Apply to begin your online application! To be considered for this role, you will need to attach your resume and a cover letter addressing how your skills, knowledge and experience meet the requirements of the role (Address the Selection Criteria).

Please submit your application as soon as possible as shortlisting for this position will commence immediately. Please note that previous applicants need not apply.

Need more information? Please contact Kate Dover, Executive Manager, Families Leadership Team at 0430 169 800.

At CatholicCare, we believe vaccination to be the best way to keep our people and our communities safe from Covid-19. We require all employees, volunteers and students to be fully vaccinated against Covid-19 as a condition of engagement.

CatholicCare requires the preferred applicant to undertake a National Criminal History Record Check prior to employment and will also require a Working with Children Check.

CatholicCare is an Equal Opportunity Employer and Employer of Choice for Women. People of Aboriginal, Torres Strait Islander and other culturally and linguistically diverse backgrounds are encouraged to apply; people living with a disability are encouraged to apply.

A position description is attached.