Let’s talk about you

You will thrive as the Marketing and CRM Specialist if you have:

• Bachelor’s degree in digital marketing or related field.
• 2+ years’ experience with complex CRM software, particularly Marketing Cloud.
• Experience in automating emails using Journey Builder and triggered email as well as other tools and applications within the Marketing Cloud suite.
• Proven technical aptitude to leverage Salesforce data to optimise, automate and personalise supporter lifecycle.
• Proven track record in digital automation delivery, integration and tracking.
• Demonstrated experience in building trustful and positive working relationships with collaborative teams, including integrative cross-team environments.
• Experience in concurrently managing projects in a fast-paced, agile environment.

Let’s talk about your next role

In this role, you will be responsible for:

• Strategically planning and developing email marketing campaigns, automation journeys and CRM campaigns.
• Managing Caritas Australia's email and CRM platforms, primarily Marketing Cloud to leverage data insights maximising engagement and overall success of campaigns.
• Analysing email list health, user journey and automation strategy to improve performance and efficiencies.
• End-to-end management of email marketing and automation campaign process by building, testing and deploying campaigns.
• Being custodian of the digital supporter journey including accuracy of information, data process, copy and content.
• Tracking campaign activity and reporting performance, providing insights and recommendations that improve supporter lifecycle.
• Seeking opportunities to automate current systems and processes to improve campaigns.
• Engaging with and advising Caritas Australia's staff across departments regarding their automation requirements.
• Making a difference in the lives of vulnerable people.

About Caritas Australia

Caritas Australia is the Catholic agency for international humanitarian relief and development in Australia. Through relationships with the Church, partners and communities in Africa, Asia, the Pacific and Australia, Caritas Australia helps to end poverty, promote justice and uphold dignity.

Our programs promote the good of every person regardless of their religious, political or cultural beliefs. We envisage a world in which children, women and men most vulnerable to extreme poverty and injustice are agents of their own change and architects of their own development.

Sound like you? That’s a good sign! In return for your energy and ideas, we offer genuine flexible work/life balance.

We always support a safe, healthy, engaging and productive working environment for all employees and workers, whether that be in your home, an office or a combination of both.

We are a not-for-profit, so we offer a range of benefits. You can find more out here: www.caritas.org.au/about/careers/work-with-us.

Learn more about Caritas Australia, our work and how we’re making a difference at: www.caritas.org.au. We welcome people with different skills, and life experiences and encourage individuals from diverse backgrounds to apply.

Please submit your application including your cover letter and CV by the closing date. We will be interviewing as applications come through, so please don’t delay in submitting yours.

Only shortlisted candidates will be contacted.

Our commitment to safeguarding

At Caritas Australia, we recognise the personal dignity and rights of all people, especially children and vulnerable adults towards whom we have a special responsibility. If you are offered this position, you will be required to undergo relevant background checks, including police checks and reference checks. If the position requires a Working with Children Check or foreign police check, it is your responsibility to obtain one before starting work. You will also be required to sign our Code of Conduct which includes a section on Professional Behaviour Standards for the Protection of Children and Vulnerable Adults as well as to abide by our safeguarding policies.

Our commitment to diversity

At Caritas Australia, we support an inclusive and diverse workforce. In particular we encourage Aboriginal and Torres Strait Islander applicants for all advertised positions.