• Location: Hawthorn East
• 0.8 - Full time
• Change Lives with a Career in #BetterMentalHealth
• Mix of on campus and work from home options available and a supportive work environment.

We are seeking a Student Services Officer who will be a key member of the administration team that supports all aspects of the student lifecycle for the Faculty of Psychology, Counselling & Psychotherapy. The position is responsible for student and academic administration and student advice across the student lifecycle whilst ensuring compliance with different regulatory frameworks.

About the Cairnmillar Institute:

The Cairnmillar Institute is a not-for-profit registered health promotion charity that has been providing high-quality professional education and accessible psychological services to promote the psychological well-being of the community for over 60 years.

Cairnmillar is now one of the largest trainers of postgraduate psychologists and counsellors in Australia. We offer an excellent range of clinic services, postgraduate programs in psychology and counselling, and short courses and professional development for the broader community.

The role:

As Student Services Officer, you will provide effective, accurate and timely advice to students, staff and agents, and use your experience, knowledge and expertise to implement business process improvements. You will also update student records and databases, and ensure admissions and enrolment decisions comply with established procedures and the relevant Institute polices and guidelines.

The successful candidate will have:

• Undergraduate qualifications and/or relevant experience working in a university, an RTO or other higher education setting, psychology clinics, and/or the charity and NFP sectors.
• Demonstrated commitment to high-level customer service and making students, staff and key contacts and their needs a priority.
• Demonstrated administrative skills and ability to organise and coordinate administrative functions.
• Demonstrated ability to work with complex administrative systems and databases.
• Excellent written and oral communication skills, with the ability to interpret and communicate both formal and informal information in a range of contexts.
• Knowledge of Institute policies, systems, processes and procedures and how to adapt these at the faculty level.
• The ability to manage time and resources effectively to achieve planned objectives in a high volume work environment.
• Strong computer skills and technical literacy, experience with specialist databases or Student Management Systems, advanced user of MS Office software (including Excel and Word). Working knowledge of software programs (SharePoint, Office365).
• Working knowledge of software programs and qualification recognition websites (PRISM, NOOSR, UK NARIC, etc.).

Full details of the position's responsibilities and the selection criteria are outlined in the position description. For further Information, please contact Manisha Sangekar, General Manager at [email protected] using the subject line: Student Services Officer enquiry via EthicalJobs.

A Police Check will be required from the successful applicant as a condition of employment.

Please submit an application by email and include the following documents:

• A covering letter outlining your suitability for the role;
• An up-to-date resume; and
• Contact information for 2 referees.

Why join Cairnmillar:

• Mix of on campus and work from home options available and a supportive work environment.
• A fun, collaborative team focussed on professional development with continual on the job learning.
• Open door policy and a genuine focus on wellbeing.
• A purpose driven culture where respect, inclusion and diversity are priority.
• Salary packaging options.

Cairnmillar values diversity, inclusion and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

The Cairnmillar Institute promotes the following values: collaboration, compassion, integrity, professionalism and respect and promotes behaviours that are consistent with these values at all times. Cairnmillar is an equal opportunity employer committed to attracting and developing a diverse workforce that reflects the community it serves.