The Opportunity

An exciting opportunity is available for a Salesforce CRM and Data Analytics Manager to join the Philanthropy & Supporter Engagement team at Burnet!

In this role you will support the activities of the Philanthropy & Supporter Engagement team, the Commercialisation and Research Translation team, and other teams that migrate to Salesforce in the future.

Fundraising and philanthropy play a pivotal role in enabling data-driven fundraising strategies through effective data analysis, campaign list generation, and Salesforce CRM reporting. You will support donor engagement, direct marketing campaigns, fundraising appeals, and internal reporting by managing data segmentation, creating dashboards, and responding to ad hoc data requests.

The role requires strong experience in Salesforce reporting and campaign management, combined with sound analytical and data wrangling skills. You will work closely with fundraising, donor support, and communications teams to ensure the right data drives the right engagement.

You will also:

• Identify and gather requirements and ensure that the overall database architecture meets the needs of users and stakeholders.
• Maintain documentation of data definitions, segmentation logic, and naming conventions.
• Monitor user adoption and provide training and support where necessary.
• Assist in the development of data security and restoration policies, procedures, and controls.
• With IT/Information Management, coordinate database software updates and backups.
• With Information Management co-ordinate relationships with third-party vendors to make improvements to our data management system.
• Manage system resources including licenses, application storage usage and API usage.
• Keeping up to date with CRM developments and trends.
• Use dynamic segmentation strategies to personalize outreach based on supporter behaviour, giving history, and preferences.
• Ensure all campaign lists meet business and compliance rules (opt-outs, preferences, exclusions).
• Regularly review and update the Fundraising Business Rules document as a central source of team practice and procedures.

Refer to the attached position description for full details. This is an ongoing position. We are open to candidates seeking part-time and full-time options (0.8 – 1.0 FTE). You will have flexible working hours as well as part time working from home options.

Let's talk about you

The following criteria are essential requirements:

• A relevant tertiary qualification (management information systems (MIS), computer science, information systems, or information technology) and/or equivalent combination of appropriate experience.
• Proven experience working in a CRM system (Salesforce preferred), including reporting, segmentation, campaign setup, campaign lifecycles and customer stewardship principles.
• Strong understanding of relational databases, contact segmentation, and source tracking.
• Demonstrated ability to translate business needs into data-driven outputs.
• Strong problem-solving and data analytical skills with tools such as Excel, Power BI, or similar, with ability to interpret data and provide insights and recommendations.
• Strong interpersonal skills, including effective listening, empathy, discretion, diplomacy.
• Sound organisational skills and attention to detail, with the ability to handle multiple tasks simultaneously and under pressure.
• Capacity to work independently and as part of a team to meet demanding time frames and expectations.

The following are desirable but not essential:

• Experience of working in fundraising and philanthropy or NGO or medical research sector.

The Burnet experience…

We want you to have a successful and meaningful career at Burnet and are committed to providing a supportive workplace environment for all our people. You will be part of a collaborative culture where progressive leadership, innovation, respect, and excellence are valued. Join a team of talented individuals who are passionate about what they do - achieving a more equitable world through better health.

We offer:

• A monthly accrued day off for full-time staff
• 14 weeks paid parental leave - no qualifying period
• Additional long service leave - 17.3 weeks (minimum is 8.67) at 10 years of service
• Study leave
• Flexible working arrangements
• Generous salary packaging
• Opportunities for career and professional development

Who are we?

Burnet Institute is a leading Australian, unaligned, not-for-profit, organisation passionate about social justice, equality and evidence-based research.

Burnet Institute brings together a highly diverse skill base, with more than 400 staff and students working across cutting-edge research and projects to address some of the most relevant global health issues. Institute-wide interdisciplinary health programs Disease Elimination, Health Security and Pandemic Preparedness, and Women's, Children's and Adolescents' Health are at the heart of our daily decision making. Harnessing our international and local field presence, our laboratories, and our mixed development and research cultures drives a greater focus on the most relevant health issues and achieves a greater impact as a result.

Whilst our headquarters is in Melbourne, Australia, we also have offices in Papua New Guinea and Myanmar, and are actively involved in research and public health programs throughout Australia, the Asia-Pacific region and Africa. Burnet is the only unaligned organisation in Australia that has dual accreditation with both the Australian National Health and Medical Research Council (NHMRC) and the Department of Foreign Affairs and Trade (DFAT).

Bring your whole self to work

At Burnet, we foster a diverse and inclusive culture. We want our people to feel like they belong and are free to be themselves at work. We have an active Gender Equity, Diversity & Inclusion (GEDI) Council that works to promote and improve gender equity, diversity and inclusion across the Institute, by developing and implementing strategies informed by both national and international best practice and staff input. Burnet holds an Athena SWAN Institutional Bronze Award from Science in Gender Equity (SAGE).

If you have a reasonable adjustment, support, or access requirement at any stage of the recruitment process, we encourage you to let us know by emailing [email protected] using the subject line: Salesforce CRM and Data Analytics Manager enquiry via EthicalJobs.

Sounds great! How do I apply?

Apply below and attach the following documents:

• Resume
• Cover Letter

As part of our commitment to gender equity, we have included a question in the application process on gender. This will allow us to monitor and report on gender in relation to our recruitment process.

Burnet is a child safe organisation. The successful applicant will be required to apply for a National Police Check and/or Working with Children. Current Australian working rights are required for all applicants.