The Opportunity

An exciting opportunity exists for a Donation Processing Assistant to join the Philanthropy and Supporter Engagement team at Burnet!

This role will provide critical administrative support with donation processing and receipting. Working closely with the Fundraising Donor Officer, you will ensure mail donations are opened and processed in a timely and efficient manner, complete payment processing, send receipts, update donor details in the Customer Relationship Manager database, and provide valuable donor support for any queries.

You will also:

• Provide exceptional donor experiences and administrative support to appeal donors.
• Assist with handling incoming queries via the donor email inbox and taking phone calls regarding their giving, updating details, or to make a donation.
• Act as a backup for the Fundraising Donor Officer and providing support if needed for monthly givers and mid-value donors.
• Provide ad-hoc administrative assistance to the broader Supporter Engagement team.
• Maintain sector networks and keep up to date with industry Best Practice.
• Keep up to date with FIA Code of Conduct, and maintain industry standard knowledge, news and fundraising changes.

Refer to the attached position description for full details. This is a part time (0.6 FTE) position, initially for a two-year period with possibility of extension. You will also have flexible working hours and the option of working from home part time.

Let’s talk about you

The following criteria are essential requirements:

• Experience in office administration and customer service.
• Strong interpersonal skills including written and verbal communication, effective listening, empathy, discretion, and diplomacy.
• Strong organisational skills and the ability to handle multiple tasks simultaneously.
• Experience in Microsoft Excel and/or other data analysis software.
• Capacity to work independently and as part of a team to meet required time frames and expectations.

The following experience is preferable but not essential:

• Previous experience using a CRM database, such as SalesForce and performing data entry.
• Experience working in business, marketing, fundraising or philanthropy.

The Burnet experience:

We want you to have a successful and meaningful career at Burnet and are committed to providing a supportive workplace environment for all our people. You will be part of a collaborative culture where progressive leadership, innovation, respect, and excellence are valued. Join a team of talented individuals who are passionate about what they do – achieving a more equitable world through better health.

We offer:

• A monthly accrued day off for full-time staff
• 14 weeks paid parental leave
• Flexible working arrangements
• Generous salary packaging
• Opportunities for career and professional development

Who are we?

Burnet Institute is a leading Australian, unaligned, not-for-profit, organisation passionate about social justice, equality and evidence-based research.

Burnet Institute brings together a highly diverse skill base, with more than 400 staff and students working across cutting-edge research and projects to address some of the most relevant global health issues. Institute-wide interdisciplinary health programs Disease Elimination, Health Security Pandemic Preparedness and Maternal, Child and Adolescent Health are at the heart of our daily decision making. Harnessing our international and local field presence, our laboratories, and our mixed development and research cultures drives a greater focus on the most relevant health issues and achieves a greater impact as a result.

Whilst our headquarters is in Melbourne, Australia, we also have offices in Papua New Guinea and Myanmar, and are actively involved in research and public health programs throughout Australia, the Asia-Pacific region and Africa. Burnet is the only unaligned organisation in Australia that has dual accreditation with both the Australian National Health and Medical Research Council (NHMRC) and the Department of Foreign Affairs and Trade (DFAT).

Bring your whole self to work

At Burnet, we foster a diverse and inclusive culture. We want our people to feel like they belong and are free to be themselves at work.

We have an active Gender Equity, Diversity & Inclusion (GEDI) Council that works to promote and improve gender equity, diversity and inclusion across the Institute, by developing and implementing strategies informed by both national and international best practice and staff input. Burnet holds an Athena SWAN Institutional Bronze Award from Science in Gender Equity (SAGE).

If you have a reasonable adjustment, support, or access requirement at any stage of the recruitment process, we encourage you to let us know by emailing [email protected], using the subject line: Donation Processing Assistant enquiry via EthicalJobs.

Sounds great! How do I apply?

Click Apply Now and attach the following documents:

• Resume
• Cover letter + responses to the selection criteria (2-3 points per criteria) outlined in the position description.

As part of our commitment to gender equity, we have included a question in the application process on gender. This will allow us to monitor and report on gender in relation to our recruitment process.

Burnet is a child safe organisation. The successful applicant will be required to apply for a National Police Check and/or Working with Children. Current Australian working rights are required for all applicants.