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Senior Manager Service Standards

Brotherhood of St Laurence

Senior Manager Service Standards

We’re seeking a professional Senior Manager, Service Standards with relevant experience to join the Disability Operations Team within BSL's Disability Services Division. This opportunity will be a permanent full-time position, working 38 - 40 hours per week.

Location is flexible across BSL NDIS offices (negotiable due to applicants' preference).

This opportunity will be a permanent full-time position, working 38 - 40 hours per week. Location is flexible across BSL NDIS offices (negotiable due to applicants' preference).


  • Working for BSL you will experience work that is rewarding and enables you to be at your best, while empowering and working alongside people with a disability
  • Join a team who are passionate about and valued for their important work 
  • Full optional benefit of tax effective Not-for-profit salary packaging (details via AccessPay)
  • 4 weeks of annual leave (plus 17.5% leave loading on top)
  • Flexible working options with Rostered Days Off (RDO) available
  • Employee Assistance Program (EAP)
  • Discounted health insurance and free flu shots each year
  • A work environment that respects and actively supports diversity through provisions such as 10 paid days Aboriginal and Torres Strait Islander Cultural Leave 


At BSL, our approach to working with people with disability emphasises empowerment, choice, community connection and individual strengths. We recognise the importance of family, friends, carers and community in providing opportunities for meaningful contribution and inclusion for people with disability.

BSL has a clear vision – an Australia free of poverty.
We are passionate about the work we do and know that the people who make up our team are crucial to us delivering our services.

For over 90 years, we have worked with policy makers and the community for systemic change that will prevent and alleviate poverty in Australia.

BSL is a partner organisation to the National Disability Insurance Agency (NDIA). BSL delivers the NDIS across metropolitan Melbourne and the Mornington Peninsula, support to people with a disability to access and navigate the NDIS.


The Senior Manager Service Standards will lead the development and implementation of a service model that considers available evidence, service frameworks/approaches, current practice, and the voice of people with lived experience.

This position leads the Service Standards Team responsible for ensuring services for scheme participants and other people with a disability are evidence-based, effective, continually improving, and provide a high-quality experience with measurable impact. 


Passion for supporting the mission of BSL and delivering excellence in your role are just the start.

To be considered for the role and be successful in it, we’re looking for someone who has the following key skills and experiences:

  • Proven ability to translate research and knowledge into practices that can be readily understood, implemented, and evaluated 
  • Experience in the development and implementation of a service model, including associated change management processes 
  • Experience in project management, structured problem solving, critical thinking, analysis capability and ability to manage competing demands  
  • Dynamic, effective, and positive leader who communicates and inspires individuals and teams to achieve in a fast-paced and changing environment.

A person who is a First Nations person or who has knowledge of and experience working with First Nations staff would be highly regarded.

Lived experience of disability background in and/or experience working with CALD communities would be highly regarded.

If this sounds like you, we invite you to apply to join us to help lead this exciting new phase of NDIS Services.


If you have any questions about the role, please contact Chris Price, Head of Disability Operations, via phone at 0400 505 393 or email [email protected], using the subject line: Senior Manager Service Standards enquiry via EthicalJobs, for a confidential discussion.

Please review the  Position Description to address the Key Selection Criteria within your application.

Key Selection Criteria must be answered for applications to be considered.

Please upload the Key Selection Criteria as a separate document.

Any applications that do not complete the Key Selection Criteria will not be shortlisted.

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect.  We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.  Applicants must have proof of working rights in Australia.

How to apply

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