Brotherhood of St Laurence 's logo

Office Coordinator - Heatherton

Brotherhood of St Laurence
  • Working for BSL you will experience work that is rewarding and enables you to be at your best
  • Join a team who are passionate about and valued for their important work 
  • Permanent full time position, working 38 hours per week in Heatherton
  • Total remuneration package between $81,323.76 - $87,245.97 per annum, including superannuation
  • Full optional benefit of tax effective Not-for-profit salary packaging (details via AccessPay)
  • 4 weeks of annual leave (plus 17.5% leave loading on top)
  • Support through our Employee Assistance Program
  • A work environment that respects and actively supports diversity through provisions such as Cultural Leave and Aboriginal and Torres Strait Islander Ceremonial Leave

About BSL

At BSL, our approach to working with people with disability emphasises empowerment, choice, community connection and individual strengths. We recognise the importance of family, friends, carers and community in providing opportunities for meaningful contribution and inclusion for people with disability.

BSL has a clear vision – an Australia free of poverty.
We are passionate about the work we do and know that the people who make up our team are crucial to us delivering our services.

For 90 years, we have worked with policy makers and the community for systemic change that will prevent and alleviate poverty in Australia.

BSL is a partner organisation to the National Disability Insurance Agency (NDIA). BSL delivers the NDIS across metropolitan Melbourne and the Mornington Peninsula, and provides support to people with a disability to access and navigate the NDIS.

The Opportunity

The Office Coordinator is responsible for providing professional and efficient administration support and customer services through ensuring quality and reliable systems and procedures are developed in order to support team members based at the office. This position will act as the first point of contact for callers and visitors to the office, providing a positive, professional and welcoming environment. The Officer Coordinator will work closely with managers to ensure the office is operating effectively through the efficient coordination of administration, business operations and day to day maintenance of a safe, efficient and well-functioning work environment.

  • Develop and maintain effective relationships with the EC and LAC teams across regions.
  • Work closely with EC and LAC team members to identify opportunities for quality improvement, service development and implement appropriate action. 
  • Develop and maintain current knowledge of the Early Childhood (EC) and Local Area Coordination (LAC) program, operational policies and all aspects of the work performed within the department.
  • Be the front of house point of contact for participants, formal and informal supports, as well as non-NDIS participants. This can also be via phone, webchat, email, or mail in addition to face-to-face interactions.
  • Identify and resolve any initial issues such as accessing and confirming supporting documentations. Verify participant information and ensure accuracy of content.
  • Ensure all participant interactions are customer centered, including in relation to their preferred appointment day, time, and location.
  • Monitor client and stakeholder engagement and satisfaction and provide feedback to Managers where necessary.   
  • Maintain records on the assessment of accessibility, attitude, and availability of mainstream services to inclusion requests.
  • Liaise with the NDIA, service providers and carers to book meetings and planning sessions.
  • Constructively engage with a diverse range of stakeholders. Develop relationships across the community, businesses, and the disability sector.  
  • Demonstrate a commitment to BSL’s quality framework and culture by participating in and promoting quality actions through continual improvement activities.

Is this you?

We seek applicants who have: 


  • A commitment to maintaining and supporting child safety, equity, inclusion, and cultural safety. You will be required to abide by the Child & Adult Safeguarding Policy and the Code of Conduct as well as all related child safe policies and procedures
  • Relevant qualifications and/or experience in the disability sector, or awareness of the impact of existing or acquired disability upon individuals, families/carers, and the community.
  • Proven experience in an intake or data entry role.
  • Demonstrated experience in providing professional and friendly customer service to the community in customer facing environments. 
  • Highly developed interpersonal and communication skills with the demonstrated ability to liaise and build collaborative relationships across all levels, both internally, externally and with people from diverse backgrounds.   
  • Proven ability to effectively use and suggest improvements for the use of technology in the workplace.
  • Understanding of and empathy with the values and ideals of the Brotherhood.


  • Demonstrated understanding of the National Disability Insurance Scheme (NDIS).
  • Demonstrated understanding of disability and the care and community sector. 
  • Industry experience working either with children, families, or disability. 
  • A background in and/or experience working with CALD or Aboriginal and Torres Strait Islander communities.  
  • A commitment to and/or experience in delivering services using strengths based and person-centered principles.  


Join an organisation that recognises there is no ‘one size fits all’ pattern of work–life balance. At BSL we endeavour to provide options to ensure all our staff feel supported, valued and able to achieve their career goals.

Sound like the right fit for you?

Click 'APPLY NOW' or contact Nicole Swiatlo, Senior Manager (LAC), via email [email protected] using the subject line: Office Coordinator - Heatherton enquiry via EthicalJobs or phone 0490 432 129 for a confidential discussion.

To review the Position Description and to address the Key Selection Criteria, please click here.

Key Selection Criteria must be answered for applications to be considered. Please upload Key Selection Criteria as a separate document.  Applications that do not address the Key Selection Criteria will not be considered.

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect.  We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.  Applicants must have proof of working rights in Australia.


Apply now

Applications for this role will take you to the employer’s site.

Brotherhood of St Laurence 's logo
Apply now

Applications for this role will take you to the employer's site.

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