Start 2023 off with a new career at Blue Mountains Support Coordination. We are a small Support Coordination Team servicing the Blue Mountains and Nepean.

If you’re an experienced support coordinator, looking for a supportive work environment that prides itself on our core values - Empathy, Integrity, Compassion and Connection, then we want to hear from you.

We have an exciting new opportunity for an experienced support coordinator to work amongst our team. This can be a hybrid role with a minimum of 3 days in our Leura office. We are looking for someone who is passionate about delivering high-quality services and who is comfortable working as part of a team, as well as independently.

The successful applicant will be provided with both a Work phone and Laptop to use.

In order to be successful, you will need to:

• Comply with all relevant legislation and codes of conduct.
• Maintain an up-to-date knowledge of the NDIS systems and practices.
• Maintain clear professional boundaries with participants.
• Maintain an up-to-date knowledge of local services and organisation’s customers can be connected with.

Duties:

Duties may vary depending on the specific needs of each participant and the goals outlined in their NDIS plan. Duties may include and are not limited to:

• Ensure ongoing understanding of the NDIS operational guidelines to support participants navigating the system.
• Engaging and coordinating service providers on behalf of participants and linking them to relevant providers.
• Meeting with and engaging participants to develop and refine their goals.
• Working with participants to help build their own capacity and independence.
• Building knowledge of local services and organisations customers can utilise.
• Engaging with NDIS staff and LACs.
• Provide required reports to the NDIA.
• Support participants to lodge plan review requests.
• Providing crisis support to participants where necessary.

Selection Criteria:

• Effective time management skills a must.
• At least 12 months experience as a Support coordinator.
• WWCC and AFP checks.
• Demonstrate a high level of customer service skills including sound interpersonal skills.
• Be able to work with participants from a non-judgemental strengths-based perspective.
• Work cooperatively and have a high level of engagement with team members and the organisation.
• Moderate level of computer literacy.
• Have own car with current driver’s license and insurances.

Highly Desirable:

• Diploma in Community Services or relevant Qualification
• Knowledge and/or experience in area of NDIS
• Good understanding of issues around mental health and Psychosocial disabilities
• Good understanding of disability support services providers in the local area
• Good understanding of relevant privacy and confidentiality in relation to clients
• Eager to learn new concepts and practices
• Able to take initiative
• Empathetic and compassionate toward people
• Well organised
• Ethically minded
• Enthusiastic
• Willingness to work with clients remotely

Contact 0402 988 327 for more information.