• Reporting to: Nurse Unit Manager
• Works closely with: Health Information Services Team (HIS) | National Support Centre Team (NSC) | Clinical Teams | External Stakeholders including Medicare and Private Health Insurers | Finance Team
• Works broadly with: National Clinical Operations Manager | Director of Clinical Operations | Medical Director |Research Assistants | Marketing Team

Your Purpose

The administrative staff in clinics provide a professional, empathetic and human point of contact for all clients accessing services in a Marie Stopes clinic. Reporting to the Nurse Unit Manager, you ensure that all clients are entered onto the patient administration system and admitted as required to our clinic network, are assessed for their eligibility against government benefits and private health insurance, are invoiced correctly and are provided appropriate documentation to enable claiming.

You will be responsible for ensuring client comfort in the waiting area and to be the first point of contact for clients seeking reassurance and information pertaining to progress through the patient journey.

The administration staff will assist the client to collect accurate demographic data, and accounting details.

As an administrative staff member, you will have a high regard for the integrity of medical records, quality data, and client confidentiality.

The administrative staff in our clinics are the first face of contact for our clients. To be successful in this role, you will be an excellent communicator, have excellent interpersonal skills, the ability to problem-solve, attention to detail and computer competency

Key Responsibilities

Reception

Excellent customer service | Ability to understand and maintain client privacy | Ability to confidently manage client complaints

Data Entry

Ensure data accuracy in CareRight | Data entry of client details | Ability to edit and print off discharge summaries | Update client details | Update appointment status when patients have finished

Medical Records

Ensure patient details in CareRight are complete | Print patient labels | Aware of privacy principles, risks and patient rights in healthcare | Scan medical records to Dox (QLD) | Prepare copies of medical records as requested | Cull medical records when requested for archiving | Be familiar with all policies and procedures relating to Health Information

Eligibility Check/Medicare/Private Health

Basic working knowledge of private health insurance | Ability to perform Medicare eligibility check

Invoice/Receipt and Debt Recovery

Ability to perform assessments (invoicing) in Care Right | Accept Payments | Hold working knowledge of EFTPOS machine

Training

Attend training as required

Miscellaneous

Order stationery as required | Order clinical consumables as requested | Data entry into CareRight when medical records are archived | Ensure patient confidentiality | Monitor pledges | Escort patient to change room prior to theatre | Awareness of patient wait times and competency in escalating potential risks to patient wait times Job profile

Required Skills and Knowledge

Excellent written and spoken communication skills | Strong computer data entry skills (hospital software exposure/knowledge) | Effective time management and prioritisation skills | Knowledge of private health insurance/healthcare billing

Written and spoken English language skills | Adaptability | Self-Regulation | Customer Service | Teamwork and Collaboration | Ability to Prioritise

Required Work Experience

Experience in a client focussed healthcare environment | Desirable to have involvement in maintaining medical records

Required Qualifications

Desirable to have Graduate Certificate in Medical Administration.