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Request Coordinator

Big Group Hug


Are you a team player with exceptional admin skills?

Do you love interacting with volunteers?

If you answered yes to both, then join our dedicated request team to gain valuable experience in a supportive environment while making a difference in the lives of vulnerable children and their families.

We have just been granted funding for 20 hours per week role until 30th June, 2023.

Big Group Hug is a volunteer-driven, not-for-profit organisation founded in 2014. Currently based in the northern and western suburbs of Melbourne, Big Group Hug supports vulnerable and disadvantaged families in need, by providing new and pre-loved goods to help these families care for their children, aged from newborn to 16-year-old.

Our core belief is that all children deserve the best start in life, so for us, the child is the focus of everything we do. Our team is made up of over 300 individuals / volunteers who are determined and committed to assisting every family who asks for help.

Become involved in a great community organisation that makes a difference to families in need.

The Request Coordinator will report to and work closely with the Warehouse Manager & Warehouse Coordinator, to coordinate request fulfilment and assist in achieving the goals of Big Group Hug (BGH); primarily the collection and redistribution of new and pre-loved baby goods, books, toys and nursery equipment to families in need.

The role also works closely with volunteers.

Key Responsibilities:

The Request Coordinator is responsible for day-to-day agency request fulfilment, and includes all aspects in connection with this role, including (but not limited to):

  • Overseeing Requests (submitted by organisations to request items) and related databases
  • Managing Requests email
  • Ensuring Requests are fulfilled in a timely manner
  • Developing and maintaining professional relationships with individuals requesting donations (generally Maternal and Child Health Care Nurses and Hospital staff)
  • Maintenance of statistical request records
  • Front desk assistance with case worker request collections and donor meet and greet
  • Liaising with caseworkers and donors about collections & deliveries
  • Packing and unpacking van
  • Request Salesforce admin
  • Schedule van collections and deliveries
  • Other warehouse duties as required

Key Selection Criteria

  • Highly developed communication skills both written and verbal
  • Sound time management, planning, and organisational skills to meet the demands of the busy position
  • Working knowledge in using a range of Microsoft Office packages in particular Excel and Outlook
  • Database management experience in particular Salesforce (preferred)
  • Experience working for a not-for-profit organisation would be highly regarded
  • Must have Working with Children’s check and Police Check
  • Independent and motivated – a self-starter
  • A multi-tasker who can work well under pressure, to deadlines, and meet shifting priorities
  • Outstanding attention to detail
  • Ability to manage physical tasks including lifting car seats, cots, prams and other bulky items on and off trolleys and into vehicles
  • Driver’s licence

A position description is attached.

How to apply

This job ad has now expired, and applications are no longer being accepted.
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