Are you passionate about providing outstanding support and exceptional customer service? Donald Robinson Village is looking for a Support Officer to join our team and contribute to delivering high-quality care and service to our residents.

About the Role

Part time (4 days per week), Kirrawee Location

As a Support Officer, you will play a vital role in ensuring smooth care operations through efficient service scheduling, administrative excellence, and resident query resolution. This position is key to maintaining the highest standards of care and service for our residents, fostering meaningful relationships, and upholding the Christian values of our organisation.

Key Responsibilities

• Deliver exceptional customer service by promptly addressing resident and stakeholder inquiries through calls, emails and in person.
• Coordinate and schedule care and support services for residents, ensuring timely adjustments as required.
• Maintain accurate and up-to-date records within Anglicare's CRM and other IT systems.
• Support resident onboarding processes and general administrative tasks.
• Foster collaborative relationships with internal and external stakeholders.
• Promote a culture of safety and continuous improvement within the workplace.

What We're Looking For

• Strong customer service skills and ability to engage empathetically with residents and their families.
• Proven ability to manage multiple priorities with excellent time management skills.
• Effective communication skills, both written and verbal, across all levels of staff and stakeholders.
• Experience in scheduling systems and technology applications.
• Background in community-based aged care services is highly desirable.
• Alignment with Anglicare's mission, vision, and values, including integrity, compassion, and excellence.

Benefits of Working for Anglicare

• Great opportunity to build a career within a leading Christian NFP organisation dedicated to supporting others.
• Join an inclusive culture supported with real learning and development opportunities.
• Not-for-profit benefits: up to $15,900 of your salary tax-free, plus an additional $2,500 for meal entertainment and accommodation.

Why Join Us?

• Be part of a supportive team that values your contributions and personal growth.
• Make a meaningful difference in the lives of our residents.
• Work in a culture that celebrates compassion, integrity, and excellence.
• Enjoy opportunities for professional development and continuous learning.

Your Next Step

If you are servant-hearted and passionate about working with a committed team who care deeply about their residents, we would love to hear from you. Anglicare is committed to ensuring the safety and wellbeing of children and young people and has zero tolerance of child abuse.

Applicants are encouraged to apply as soon as possible, as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.

Apply Now. We look forward to welcoming you to our team!