Join Our Team! 

Are you passionate about making a difference in the lives of seniors? We're looking for a dynamic Case Manager to join our team at Anglicare. You'll be the key to delivering exceptional customer experiences and ensuring our clients receive the best care possible.

About the Role: 

Part time position (20 hours per week), Kirrawee location.

As a Case Manager, you'll be the heart and soul of our customer experience! You'll connect with prospective residents, clients, families, and advocates, ensuring they feel valued and supported. Your expert assessments will maximise services, working hand-in-hand with both internal and external partners. You'll make sure our clients' clinical needs and desires are met through smart and effective case management. Plus, you'll help grow Seniors Living by highlighting what makes us unique and seizing new opportunities!

What You'll Do:

• Client Management: Provide top-notch customer service, assess client needs, and create personalized care plans.
• Smooth Transitions: Guide clients from initial contact to the start of care, building trust and credibility.
• Proactive Care: Regularly assess and advocate for clients to maximize their services and support.
• Documentation: Keep accurate records in our CRM and IT systems.

Why You'll Love It:

• Impactful Work: Help seniors live their best lives by ensuring they receive the care they need.
• Growth Opportunities: Showcase our unique services and contribute to the growth of Seniors Living.
• Collaborative Environment: Work with a supportive team and build strong relationships with stakeholders.
• Continuous Improvement: Be part of a culture that values suggestions and improvements.

What We're Looking For:

• Diploma in Service Coordination/Community Services or equivalent.
• Exceptional customer service and sales experience.
• Aged care sector experience, especially in home assessments.
• Tech-savvy with a current driver's license.

Want to join? We offer:

• Stability working for an established 160 years, industry leading aged care and community services provider
• Flexible, supportive work environment that provides the opportunity to do the best, most rewarding work of your life
• Opportunities for career progression, professional development and training
• Treehouse benefits and rewards, including discounts of up to 400 retail, accommodation and entertainment stalls
• Regular individual and group supervision (reflective practice), ongoing 1:1 mentoring, strong team support and a comprehensive induction program
• Fitness Passport with discounts to over 800 gyms for you and your family
• Tax benefits through salary packaging options as a not-for-profit organisation
• A safe and healthy workplace culture
• A fun, supportive, and engaged team

Aboriginal and Torres Strait Islander candidates are encouraged to apply.

Jesus Christ honoured, lives enriched, and communities strengthened.

Anglicare is committed to ensuring the safety and wellbeing of children and young people and has zero tolerance of child abuse.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date.