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Reconnect Case Manager

Box Hill Institute

About the role:

A highly rewarding opportunity to join Box Hill Institute as our Reconnect Case Manager! This role is a maternity leave backfill until December 2024!

The role of the Reconnect Case Manager is to be the primary support for registered students in Box Hill Institute’s (BHI) Skills First Reconnect program.

The key outcomes of the position include:

  • Student Support: Provide case management to Reconnect students, including through outreach and on campus engagement, supporting individuals address vocational and non-vocational barriers as part of re-engagement into education, training and employment pathways.
  • Student Planning: Meet with Reconnect students that are part of caseload at least once per month to review and update individual Work and Learning Plans. This includes reviewing goals and aspirations that are student led. Provide counselling, information, advice and supported referral for individuals and families as required.
  • Learner Outcomes: Support Reconnect students to remain engaged in and complete their education and training programs and employment placements through assertive outreach and advocacy. Work with Reconnect students around transition planning from service support to sustain success.

This position is a member of the Microcredentials, ACFE, Reconnect and LN Support (MARL) team within the Foundations Education College and works collaboratively with the Reconnect Program Coordinator, teaching centre managers and teaching/non-teaching staff to prepare students for and support them in their vocational participation.

Reconnect is a support service designed to support Victorians experiencing disadvantage, which provides one to one support to address vocational and non-vocational needs with the goal of enrolling in and sustaining an accredited study or employment pathway.

The Foundations Education College provides pre-accredited programs; reconnect; literacy and numeracy support (LN Support); microcredentials; and the teaching and learning enhancement.

This opportunity is full time, fixed term until December 2024 (maternity leave backfill). Salary is PACCT 5 $70,012 per annum (exclusive of superannuation). This role is inclusive of a vehicle, laptop and phone. 

About You:

  • Relevant degree level qualification in Youth Work, Welfare, Counselling, or equivalent
  • Demonstrated and considerable experience in working to provide counselling, welfare, Youth Work or similar professional supports to young people or educational support to young people or other vulnerable student groups, including the ability to provide individual support and advocacy on their behalf
  • Capacity to deal confidently, courteously and confidentially with people at all levels and from diverse backgrounds, and a commitment to providing a high level of customer care in a student support role
  • High standard of verbal and written communication and ability to organise information, maintain and manage student records and reporting, and have proficient skills in the use of Microsoft Office programs
  • High standard of verbal and written communication and ability
  • To organise information, maintain and manage student records and reporting, and have proficient skills in the use of Microsoft Office programs
  • Ability to proactively promote and implement a range of student or client support strategies in a complex organisational context and a sound understanding and ability to meet legal, ethical, professional and policy requirements involved in the delivery of education and support programs to young students
  • Communicates well with, and sees issues from the perspective of, people from a diverse range of cultures and backgrounds

About Us:

We are proud to be a leading education provider with a strong reputation for delivering high quality educational outcomes.

Our organisation comprises of Box Hill Institute (Box Hill & Lilydale locations) and Centre for Adult Education (Melbourne CBD) as well as partnerships across various correctional and defence sites in Victoria.

We are committed to a highly motivated and aligned workforce, so we’ll be by your side to enable you, help you grow, and offer you benefits which enhance your work life balance.
Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.


We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements. Employment benefits include:

  • Flexible work arrangements (dependent on the role requirements)
  • Career progression opportunities and reward & recognition programs
  • On-site parking
  • Novated leasing and salary packaging
  • Access to health & wellbeing resources
  • Employee discounts on health insurance, car rental, newspaper subscriptions and more
  • Access to libraries offering ebooks, films, novels, children's books and so much more
  • Discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our floristry, beauticians, restaurant, Vet & dog grooming
  • Purchased Leave

If you have questions about this role, please contact Luke Carton via email at [email protected] using the subject line: Reconnect Case Manager enquiry via EthicalJobs.

To submit your application please click 'Apply Now' by the closing date.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute’s pre-conditions for employment. These include providing a satisfactory (valid employee) Working With Children Check and National Police Check.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.

A position description is attached.

How to apply

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