Beyond Blue’s vision is that all people in Australia achieve their best possible mental health. Our role is to work with the community to improve mental health and make it easier for people to feel better earlier, get well and stay well. Earlier, Easier, Together.

Beyond Blue’s values are Collaboration, Respect, Enthusiasm, Excellence, Innovation and Integrity.

As a strategic and collaborative digital experience expert and thought leader, you will align with and be accountable for developing, integrating, improving and optimising the customer/community experience across all digital touchpoints. You will:

• Own the (customer) community experience through all our digital (customer) community channels, to deliver a seamless and engaging journey, however our community choose to interact with us.
• Lead, influence and champion organisational thinking through a (customer) community obsessed mindset and insight driven design principles, to enhance the integrated digital experience, community engagement and outcomes.
• As a key leader in the Digital Evolution Program, ensure both strategic, future focussed experiences are captured and architectured, as well as current use-cases assessed and migrated against our 2023+ strategic direction - Earlier, Easier, Together. Ensure the right talent & resources are identified, engaged and directed in line with program objectives and timelines.
• Actively drive the strategic development and integration of digital channels, against evolving community expectations and free up “assisted” capacity for the moments that matter.
• Initiate and provide expert guidance, make strategic recommendations and decisions by identifying what would best support Beyond Blue’s community needs and target audiences, to assure effective implementation of Strategy 2023+.
• Drive a commercial focus across Beyond Blue’s digital channels ensuring maximum return on investment, strong oversight and ensuring this is understood and embedded across the business.
• Continuously and strategically lead the optimisation and improvement of the digital experience for our community, by having deep SME knowledge of our existing tools/tech and remaining current with emerging digital technologies.

Tertiary qualification in Business, Commerce, Digital or Marketing, the appointee will have a minimum of ten years’ experience in digital leadership role/s (B2B & B2C), including projects and supporting cross functional teams. Your expertise in developing and executing strategies and plans will be underpinned by your hands-on experience in leveraging Enterprise level DXPs for Digital Asset Management, Product & Marketing Content Management for greater efficiency & outcomes whilst delivering integrated features and innovations.

This is a terrific opportunity to work within an organisation that is evolving its Digital eco-system and be part of shaping the future outcomes for the community.

Beyond Blue is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity, sexual orientation, disability or age. We strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people.

To apply, Applications should include a current CV with a cover letter that addresses why you would consider yourself to be a cultural addition to Beyond Blue and how your skills and experience would be attributes to the position. For detailed information about this position including the closing date, please refer to the position description on our careers page.

Preferred candidates will be required to undertake pre-employment screening, including a National Police Check and where required a Working with Children Check.

NOTE: Short-listing of candidates will commence prior to the closure of this role, so please do not delay submitting your application.