Would you like to work in a role where you can make a real difference to the lives of Australians? Better Caring is a disruptor in the health tech sector, transforming the aged care and disability support sectors, by providing the first online marketplace where Australians can find and directly hire the support they need. We're on track to become a big company that improves peoples' lives by making access to community support affordable and easy.

Our Customer Engagement Team are the experts in all that is Better Caring. They work closely with all parts of the business and are our first line of support to our customers. Our contact centre is uniquely different. We are super passionate about our customers, and hear first-hand how we are transforming their lives. We encourage our team to bring creativity and collaboration to work each day. We thrive on finding solutions to complicated situations. Our team is encouraged to share ideas and get involved. This is a unique opportunity to gain valuable experience at a rapidly growing start-up.

The Role

We are looking for an NDIS Specialist to join our team. The NDIS Specialist is the “centre of excellence” for NDIS information, policies and procedures. You will support and engage with NDIS clients using the Better Caring platform. You will also support the Customer Engagement Team and wider business to better understand the NDIS.

The core role of the NDIS Specialist includes but is not limited to:

• Providing support to NDIS clients, families and partner organisations to onboard and use the Better Caring platform via multiple channels including inbound calls, outbound calls and email
• Being the go-to person for the Customer Engagement Team and wider business to get advice on how to address and solve more complex NDIS-related queries

• Providing support and guidance to the Customer Engagement Team on incident management and resolution
• Coordinating the development and maintenance of NDIS information and where appropriate, inform and train team members
• Capturing important updates and changes in policy and disseminating information to relevant stakeholders and teams across the organisation

About You

• You are passionate about making a difference, your curiosity drives you to innovate, you thrive in a collaborative team environment and you operate with integrity and respect
• You pride yourself and gain great satisfaction in providing amazing customer service
• You care about your customers therefore always follow up on their enquiries and will stay back to get things done
• You are proactive, a critical thinker and a great problem solver
• You are resilient and a self-starter
• You are great at using Salesforce or similar CRM systems
• You love working in a small, collaborative team who enjoy having fun and supporting each other 

Your Background

• You have a solid understanding of the NDIS and related national reforms
• We would prefer you to have two years’ experience in a customer service role, ideally with the NDIA or similar organisation
• Better Caring is a technology business therefore we love digitally savvy people and people who are curious to learn
• You need to be confident in using Microsoft office products and Salesforce or can prove to us that you're quick to pick up systems
• You are a good listener, problem solver, critical thinker and people's person
• It goes without saying you will have excellent written and verbal communication skills.

Working at Better Caring

At Better Caring we value our people, diversity and making a difference is our passion. We offer a friendly and welcoming place to work at each day. Our offices are modern and open plan. We have a great kitchen stocked with fresh fruit, T2 teas and importantly, we have a lolly jar. Our office is located in the heart of Surry Hills close to cafes, restaurants, fitness centres and a two minute walk from Central station.

We love celebrating success and wins as a team. Whether it's bring in your pet day, family day, celebrating national disability day or Melbourne Cup, we celebrate in our own Better Caring style which usually involves lots of fun and food. If you would like to find out more about Better Caring please log onto our website at www.bettercaring.com.au.