ABOUT BENDIGO LEGACY

Bendigo Legacy is a not-for-profit ex-service organisation, part of a network of autonomous Legacy Clubs throughout Australia and one club in London, all under the umbrella of Legacy Australia.

Legacy’s Mission is to serve the families of deceased and incapacitated veterans, striving to ensure that they face no undue financial or social disadvantage due to their loss. Legacy’s Values are Personal Service, Empathy, Understanding, and Commitment.

Legacy provides the essential financial, material, social, educational, developmental and advocacy support that families depend upon each day.

Bendigo Legacy supports over 550 clients in central Victoria and across the Murray River into southern New South Wales, in a large area stretching from Gisborne in the south to Balranald in the north and from Sea Lake in the west to Rushworth in the east. A number of subsidiary entities, called Groups or Branches, support service delivery from Bendigo and are located in Castlemaine, Echuca, Kerang, Kyabram, Macedon Ranges (Kyneton), Seymour and Swan Hill.

Bendigo Legacy is operated by volunteers known as Legatees, and three paid part-time staff. They all work collaboratively, united by our shared values in the delivery of support for veterans’ families.

ABOUT THE ROLE

The Client Liaison Officer works as part of the Bendigo Legacy team, reporting to the Chief Executive Officer.

We are looking for someone to provide initial enrolment and eligibility assessment of new clients, information and advice to support existing clients, and assistance and advice to Legatees in their role of supporting clients.

This will include providing financial assistance for clients in hardship, facilitating effective referrals as appropriate, and developing and maintaining relationships with key stakeholders in the community who can assist our clients.

The Client Liaison Officer will also support the Welfare Committee in developing policies and programs to ensure Bendigo Legacy delivers its mission.

The Client Liaison Officer will attend and participate in General, Board and Welfare Committee meetings and represent Bendigo Legacy at various external and internal forums as required.

KEY SELECTION CRITERIA

• Experience with Case Management and the ability to manage a caseload of diverse clients.
• Demonstrated ability to exercise sound judgement and decision making. Possess high level planning and time management skills.
• Ability to maintain confidentiality in all dealings with clients, Legatees, and internal and external stakeholders.
• Experience working autonomously and as a member of an effective team, including networking with a wide range of Government departments, non-Government organisations and ex-service organisations.
• Ability to work in a manner that promotes a safe and supportive work environment which respects the dignity, rights and choices of all clients, Legatees, peers, and other professionals.
• Demonstrated ability to effectively monitor funding approval and tracking expenditure.
• Effective verbal and written communication skills, suitable for a range of stakeholders and situations.
• Ability to comply with organisational policies, procedures, Government legislation and codes of conduct.
• Proficient in the use of the Microsoft Office package.

Requirements

• Undergo a National Police Check and a Working with Children Check.

BENEFITS

• $12,792 per annum
• Part time (12 hours per fortnight, hourly rate of $41.00)
• 4 weeks Annual Leave
• Employee benefits include salary packaging, travel allowance for work-related travel and entertainment allowance for work-related functions
• Part-time work in a major Victorian regional city
• Excellent flexible working conditions at an iconic Australian charity.

For further information, please contact Tim Evans, President Bendigo Legacy for a confidential discussion at [email protected] using the subject line: Client Liaison Officer - Bendigo enquiry via EthicalJobs.

Bendigo Legacy values and celebrates diversity. We strongly encourage people from culturally diverse, LGBTQI+, Mature Age or Aboriginal and/or Torres Strait Islander backgrounds to apply.

We look forward to welcoming you into the Bendigo Legacy team. A detailed Position Description is attached.