About the Role

The Operations Manager plays a pivotal role in strengthening the systems, processes, and projects that enable Belongside Families to deliver high-quality programs at scale. As we grow, this role ensures our back-end operations are robust, efficient, and aligned with our strategic priorities.

Working closely with the CEO and senior team, the Operations Manager will lead key operational initiatives, manage organisation-wide systems and digital tools, oversee contracts and internal projects. This is a hands-on role with strategic oversight, ideal for someone who thrives on turning complexity into clarity and is driven to build the internal infrastructure that enables long-term impact for families of children with disability.

Key Responsibilities

Strengthen organisational systems and strategy

• Strengthen the systems, tools and processes that underpin effective delivery, growth and governance
• Lead strategic improvements to internal operations that reduce duplication and support long-term sustainability
• Maintain and update internal policies, procedures and registers to ensure strong governance and compliance
• Drive cross-functional collaboration through clear workflows, project planning and internal communications

Lead projects and manage contracts

• Oversee the planning, implementation and evaluation of key operational projects (e.g. CRM, automation tools)
• Manage contracts, MoUs and agreements with partners, consultants and vendors, ensuring timelines, budgets and compliance requirements are met
• Track milestones and deliverables across organisational initiatives and report progress to the CEO

Support people, culture and onboarding

• Coordinate onboarding, access and resourcing for new staff, contractors and volunteers
• Maintain systems for licenses, platforms, tools and permissions
• Contribute to a positive, inclusive and well-supported team culture

Optimise digital tools and data management

• Champion the use of digital tools and platforms to support collaboration, planning, and workflow efficiency
• Oversee data and file management systems, ensuring secure access, backups and compliance with privacy and information management standards
• Identify opportunities to automate repeatable tasks and reduce manual effort across teams

About You

Essential:

• Experience leading operational projects, systems or business improvements
• Strong organisational and problem-solving skills, with the ability to streamline workflows and manage competing priorities
• Strong digital literacy across Microsoft 365, SharePoint, CRMs, and collaboration tools (e.g., Asana)
• Excellent communication skills, both written and verbal
• A collaborative working style and comfort working independently within a small, fast-paced team
• At least 3 years of experience in operations, systems management or similar roles
• A commitment to equity, inclusion and the social model of disability

Desirable:

• Experience in a not-for-profit, social impact, or disability/community services organisation
• Experience managing contracts, MoUs or vendor relationships
• Familiarity with compliance, governance, and risk management frameworks
• Knowledge of automation tools (e.g. Power Automate, Zapier)
• Lived experience as a parent or carer of a child with disability, or personal connection to our purpose

Work Arrangements

• Permanent part-time role, 22.5 to 30 hours per week (0.6 – 0.8 FTE)
• Flexible working hours that can be adapted to suit your availability
• Primarily work from home, with the option to work from our Marrickville office 1–2 days per week (preferred but not essential)
• Occasional evening work may be required
• Some travel within Sydney may be required for in-person meetings or events
• Commence June/July 2025

What We Offer

• Flexible working arrangements tailored to your needs

• Training and ongoing support

• Salary packaging benefits

• A supportive and collaborative team environment

• An exciting opportunity to help shape the internal systems of a growing organisation making a meaningful difference to families of children with disability

About Belongside Families

Belongside Families is an independent family-led organisation supporting parents and carers raising children with developmental delay, disability and autism across NSW.

Through free online programs and peer groups, trusted resources and supportive community, we empower parents and carers to grow their skills, knowledge and confidence to help their child and family to thrive.

Next steps

Click Apply Now and follow the prompts to submit your application. 

We encourage early applications, as interviews may be scheduled before the closing date.

If you’d like to learn more or have a confidential chat about the role before applying, feel free to reach out to Stacey Touma via email at [email protected] using the subject line: Operations Manager - Remote / Work from Home enquiry via EthicalJobs.

A position description is attached.