Do you want to join an organisation who are motivated to be the best they can be every single day? Join this innovative team that demonstrate excellence in every interaction.

• Competitive remuneration
• Amazing company culture
• Newly created position

This established and well known charity help children & their families in times of need. This includes not only care, but fundraising for medical research, lifesaving equipment and world class clinical care.

This newly created role of Systems Administrator will join a dedicated IT team who are focused on the organisations digital transformation starting with a CRM upgrade and replacement to Microsoft Dynamic 365.

Reporting to the Senior IT Project Manager, you will manage the Children’s Hospital Foundations technology infrastructure (Mac & PC) and Microsoft product suite including Dynamics CRM, SharePoint, Power BI and more.

This is a great opportunity to join a reputable organisation working for industry-respected leaders.

The Role of the Systems Administrator (Microsoft Dynamic 365):

• Manage the CHF’s Microsoft environment including Dynamics CRM (administration, updates, etc)
• Establish application support function, monitoring and resolving tickets
• Engage with both internal and external (MSP) resources to resolve technical issues and keen users updated with resolution timeframes
• Review support ticket log to track performance, trends, insights and opportunities for continual improvement
• Provide day-to-day user support, systems administration and coordinate with the Project Manager to manage the D365 system and resolve incidents
• Educate and train staff on systems and cyber security best practice
• Work on exciting digital transformation projects and use your industry knowledge to assist with continual improvement on systems and processes

What you’ll bring…

• 3 years experience in a System Administrator or Senior Help Desk position
• Demonstrated support of the Microsoft product suite including Dynamics 365, Active Directory, Azure, and PowerApps
• Confident communication skills and a user-centred approach to support and training
• 2+ years of hands-on experience supporting Dynamics 365 (ideally Sales and Marketing modules)
• Degree, Diploma or industry experience in ICT discipline

Extra Points for…

• Microsoft certifications
• Experience with Power Bi, specifically creating dashboards
• Experience with SharePoint design, document management and administration

Please send your resume through the "Apply' option or email to [email protected] using the subject line: Systems Administrator - Dynamics365 - Children’s Hospital Foundation enquiry via EthicalJobs.

For a confidential chat please call Jacob Gaudiano on 02 9133 9322.