Responsibilities

• Publish the roster ideally four weeks in advance to your team, two weeks minimum
• Ensure all team members are actively engaged in increasing sales through customer service
• Designate a Customer Service Team Leader from the team on the daily schedule that will lead and ensure the store has a positive vibe, customers are greeted and engaged, team is strategic with their movement engaging in shop tasks whilst keeping customer focus the priority, shelves stocked and orders received
• Ensure you and your team stay up to date and informed on all products
• Connect and share valuable information and best practices with other Store Managers
• Fostering teamwork amongst your store team
• Advising the People and Culture Manager of recruitment requirements and ensuring instore inductions are conducted
• Ensuring that all team members are fully informed of any daily communications, their tasks and responsibilities
• Conduct probation reviews and annual performance appraisals with your team
• Ensure that you and your team are following the policies and procedures as provided in the Policy & Procedure Manual
• Enable growth and development within your team and identify career pathways where possible
• Increase retention rates of your team whilst keeping in mind that positive attrition is required

Reporting

• Provide a store monthly report and feedback
• Respond to email communications from your team and management within 24 hours unless requested sooner based on the priority
• Attend scheduled meetings and complete actions requested based on date requested

Finance

• Complete invoice process per FC direction
• Stock and inventory management - Ensuring that all systems and procedures for stock management are implemented and monitored including theft and waste management
• Monitor competing stores prices and product ranges and when appropriate report changes to FC
• Manage rosters to achieve labour budget
• Opening and closing till, cash and float reconciliations
• Daily banking or as determined by FC based on banks hours and logistics

WH&S

• Ensure that WH&S and FH&S standards and legislation are met, maintained and followed.
• Ensure correct reporting procedures and documentation is followed consistently and that all team members understand the duty of care in relation to identifying workplace hazards and reducing risks for the team and customers
• Any workplace injuries or near misses are communicated to the People and Culture Manager immediately

Product

• Complete invoice process per FC direction
• Follow the New Product Policy
• Ensure that all products sold are of the highest quality and freshness and have been approved
• Maintain shelf talkers, product labels, merchandise displays and promotional campaigns in line with branding guidelines
• Maintain fully stocked shelves and place out of stock labels when product is not available and remove once filled
• Preventing product loss (theft/waste)

Store

• Provide consistent distinctive customer service
• Ensure excellent shop presentation and cleanliness
• Ensure maintenance and security are addressed

Requirements

• Excellent communication skills
• Experience in retail management
• Ability to implement new processes
• Passionate about customer service

What's in it for you

• Store discounts
• Free hot drink every day
• Bonus for reaching KPIs
• Supportive and fun environment that empowers everyone to learn and grow

Are you interested?

If so, apply today by clicking "Apply Now" and submitting your resume along with a short cover letter expressing your interest in the role.

For more information, please get in touch with Sinead via email [email protected] using the subject line: Store Manager - Byron Bay enquiry via EthicalJobs. Alternately phone (02) 56297210.

This role is advertised without a closing date, all applications will be reviewed as they are received so, please send your application through A.S.A.P.