Join Adflex Marketing as a Senior Customer Service & Campaign Coordinator, leading a values-driven team in a hybrid role with clear career progression while enhancing top-notch customer service for NFPs!

• Hybrid working model (with head office in Richmond VIC 3121)
• Values driven, tight knit team with a clear career progression road map
• $70,000 + Super

About us

Adflex Marketing is a full-service advertising agency specialising in digital, face-to-face, retail, tele and data acquisition fundraising. Adflex partners with charities and sporting organisations to explore revenue creation opportunities.

About the role

The role of the senior customer service and campaign coordinator is to oversee the smooth running of customer service operations of the business, to enhance the growth and development of our brand and business in Australia and New Zealand.

You will coordinate the activities and performance of the customer service team and provide a point of escalation for more difficult customer enquiries.

The position requires providing a high level of customer service to internal and external parties to support our quality assurance standards and involves contact with internal/external customers, clients, not for profit organisations, sub-contracted marketing companies and their agents.

About you

This role is ideal for an experienced customer service professional who has previous leadership experience or who is ready to step into a leadership role, someone who to has experience in developing relationships with internal and external stakeholders and has outstanding written and verbal communication skills. If this sounds like you, we want to hear from you!

Key responsibilities

• Manage daily operations of the customer service department and coordinate training for team members.
• Investigate, resolve, and escalate serious customer issues and potential fraud, ensuring timely satisfaction for clients and management.
• Oversee quality assurance processes across sales divisions and review various reports related to customer service and quality.
• Develop and implement effective customer service procedures, policies, and standards.
• Provide weekly activity overviews, generate reports, identify trends leading to complaints, and recommend improvement strategies, including conducting conference calls and training sessions on best practices.

What’s in it for you?

• Join a small tight knit team
• Career progression opportunities as we continue to grow
• Coworking environment
• Team dinners
• Off-site planning - and team getaways
• Quarterly MVP award

Next steps

For more information or to obtain the full position description, please contact Taylor Fifield on [email protected], using the subject line: Senior Customer Service & Campaign Coordinator enquiry via EthicalJobs, or 03 9050 0658.

Applications will be reviewed, and candidates progressed regularly so please apply as soon as possible.

At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.

Beaumont People have been contracted by Adflex Marketing to recruit for this role, please direct all enquiries to us. We offer a non-profit service specialising in delivering unparalleled permanent and temporary recruitment and consultancy solutions to the Not-for-profit sector on a not-for-profit basis.