Join Adflex Marketing as a Senior Client Account Manager, leading a values-driven team in a hybrid role with clear career progression while overseeing and managing campaigns for NFPs!

• Hybrid working model (with head office in Richmond VIC 3121)
• Values driven, tight knit team with a clear career progression road map
• $95000 – $100,000 + Super

About us

Adflex Marketing is a full-service advertising agency specialising in digital, face-to-face, retail, tele and data acquisition fundraising. Adflex partners with charities and sporting organisations to explore revenue creation opportunities.

About the role

As a Senior Client Account Manager, you are a key member of the organisation, responsible for nurturing and maintaining long-term relationships with our most valued clients, the sub-contracted marketing companies and our charity partners in Australia and New Zealand.
You will be responsible for overseeing, managing, and advancing campaigns to optimise sales and customer acquisitions for our charity partners, sub-contracted marketing companies, and Adflex Marketing.

You will work closely with sub-contracted companies, clients, and Adflex Marketing internal departments, fostering strong collaboration to ensure outstanding service delivery, efficient issue resolution, and the exploration of growth opportunities.

About you

This role is ideal for an experienced Client Account Manager who has at least 5 years of proven experience in account and campaign management, with a strong track record in client relationship management and stakeholder engagement. Ideally, you will have experience interpreting data and creating senior-level reports, along with excellent communication, problem solving and decision-making skills. If this sounds like you, we want to hear from you!

Key responsibilities

• Build and sustain trusted relationships with key clients and sub-contracted marketing companies, ensuring satisfaction, addressing queries, and meeting contractual obligations.
• Drive campaign success by aligning with goals, managing multiple campaigns, forecasting metrics, and maintaining accurate records while handling various client and partner interactions.
• Develop strategic plans, conduct business reviews, track performance metrics, and provide regular reports and insights to senior management.
• Supervise, train, and manage the performance of direct reports, support recruitment, and collaborate with internal teams to enhance client experiences and drive business growth.
• Act as an escalation point for complex issues, ensure timely resolutions, and maintain workplace safety through adherence to WHS protocols and participation in safety initiatives.

What’s in it for you?

• Join a small tight knit team
• Career progression opportunities as we continue to grow
• Coworking environment
• Team dinners
• Off-site planning - and team getaways
• Quarterly MVP award

Next steps

For more information or to obtain the full position description, please contact Finlay Andrewartha on [email protected] using the subject line: Senior Client Account Manager - Adflex Marketing enquiry via EthicalJobs or 03 9050 0694.

Applications will be reviewed, and candidates progressed regularly so please apply as soon as possible.

At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.