• Full-time – 18-month contract role | located in Sydney CBD (2000) close to multiple transit options
• Great benefits include extra leave between Christmas and New Years and an incredibly supportive culture
• Fantastic opportunity to find meaningful work in the NFP sector at The Fred Hollows Foundation

About the Organisation

The Fred Hollows Foundation is an independent, not-for-profit, politically unaligned, and secular international development organisation. They work in more than 25 countries to help train and empower local eye doctors, nurses and health workers to create a sustainable system of care in the communities that need it most. They also provide equipment, fund research, and support advocacy to improve eye health.

About the Role and Responsibilities

The Donations and Database Coordinator – Regular Giving is responsible for managing the Foundations growing regular giving program and delivering first-class customer care to the foundation's supporters, stakeholders and internal teams by providing data and insights.

Your day will include management of the database (Raisers Edge), processing monthly donations and responding to enquiries by the foundation's supporters.

A typical day would look like:

• Prepare and process monthly credit card and direct debit data for pledge runs and re-attempts
• Manage the integrity of data with monthly donors and gifts
• Quality check and import data from Face to Face fundraising agencies
• Reconcile fundraising invoices and credit notes
• Action and respond to enquiries via phone, email and mail
• Assist with the efficiency and effectiveness of the database - Raisers Edge including assisting with the integrity of data
• Respond to any disputes, complaints and feedback

Essential Requirements

• Experience with Raiser’s Edge database or a similar CRM platform
• Excellent customer service and relationship-building capabilities
• A positive, energetic, and empathetic nature
• First-class written and verbal communication skills
• The ability to work as part of a close-knit team, with the skills to work autonomously when needed
• Be highly proficient in Microsoft Office suite (Word, Excel, Outlook)
• Excellent multitasking, time management and organisational skills, without losing attention to detail
• Experience within an office administration or data entry role, employment within the sector is desirable

The successful candidate will be required to obtain a National Police Check (PC) and Working With Children’s Check (WWCC).

How to Apply

If this sounds like something that you would be interested in, please apply directly to the advertisement with your full resume and tailored cover letter. There is no closing date for this role, all applications will be reviewed as they are received.

Beaumont People have been retained to recruit this position on behalf of The Fred Hollows Foundation; if you have any inquiries, please direct them to Kathleen Lo Surdo at [email protected], using the subject line: Donations & Database Coordinator - Regular Giving - Fred Hollows Foundation enquiry via EthicalJobs.

At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.