Come and help us build a different kind of bank, the bank Australia needs. We’re driven by a clear purpose to create mutual prosperity and positive impact for people and the planet.

We’re growing fast as more people choose to align their banking with their values. We’re looking for people who share our values and commitment to creating a positive future for our 160,000 customers, our communities, and our environment.

The Recoveries Consultant is responsible for managing and actioning facilities that are in default, coordinating legal enforcement activity including asset realisation and reporting on these accounts in addition to those that are high risk, potentially fraudulent and those that require ongoing follow up or could be considered potential bad debts. The Recoveries Consultant ensures that customers who are delinquent or facing financial hardship have been provided with time to meet and seek repayment arrangements before commencing and coordinating legal enforcement action to keep bad debt loss expense to acceptable levels.

Why join us

• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit
• We offer flexible working options and competitive salary and benefits, including 11% super and paid parental, volunteer and family violence leave
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours
• We’re committed to building an inclusive culture and a diverse workforce that reflects the Australian community
• We’re the first bank in the world to own its own Conservation Reserve – which we use to protect threatened species and involve staff in conservation.

What you’ll be doing

• Managing and actioning high risk and impaired allocation queues daily which include past due loans, overdrawn and over-limit accounts, ensuring suitable repayment arrangements are made to clear arrears and where not possible proceed with enforcement instructions
• Engaging with external suppliers on enforcement and recovery action
• Identifying, assisting and assessing customers experiencing hardship
• Reporting on accounts deemed high risk and/or potentially fraudulent
• Reporting on accounts that require on going follow-up, or that could be considered as potential bad debts
• Perform any other duties as directed.

What you’ll bring

• Proven experience in collections, debt recovery
• Good understanding of the legal process for enforcement action and stages of debt recovery
• Experience in recommending and instructing for legal action in either property realisation or unsecured
• Experience instructing and liaising with suppliers ( agents / solicitors)
• Sharing of the Bank’s values and dedication to always act in the customer’s interest in approach to recovery and property realisation
• Ability to assess financial statements, lending experience desirable
• Excellent communication skills in written, oral and interpersonal and a high degree of diplomacy when dealing with customers in difficult circumstances
• Attention to detail
• Strong problem solving, critical thinking and decision making skills
• Highly motivated and committed attitude
• Ability to work in a team environment and contribute positively
• Excellent time management skills and ability to multi-task
• Highly competent with the Microsoft Suite (Excel / Outlook / Word)
• Knowledge of APRA Credit Quality Standards, Consumer Credit Code/Credit Act and Privacy Act an advantage
• Commitment to Bank Australia’s purpose, values and brand.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.