Join a Dynamic Performance, Planning & Operations Team as a Customer and Operations Officer!

• Reference number VN403
• Located in Abbotsford, VIC, immediate start available
  
• Full Time - Hybrid with alternating days/weeks working at Mitcham and Abbotsford office, parking available on site
  
• Be part of a collaborative team in making an impactful difference in children's lives, access to NFP Salary packaging

The Australian Childhood Foundation are looking for a highly organised and proactive individual with a passion for delivering exceptional administrative and customer service support. We are seeking a Customer and Operations Officer to play a vital role in supporting our organisation's day-to-day operations and service excellence.

As a key member of the Performance, Planning and Operations team, you will provide high-quality customer service, administrative, fleet, and facilities support, ensuring the smooth operation of both front-of-house and behind-the-scenes functions. Your work will directly contribute to organisational performance, data capture and reporting, and business intelligence.

About Australian Childhood Foundation

At the Foundation, we're not just an organisation; we're a passionate organisation committed to making a meaningful difference in the lives of abused children and young people across Australia.

As a non-profit, non-government organisation, we've achieved substantial milestones in preventing child abuse through education, advocacy, research, and specialised therapeutic services. Our work is grounded in evidence-based practices, including the latest insights into the neurobiology of trauma, attachment theory, and child development.

Key Responsibilities

• Deliver professional, timely, and friendly customer service across multiple touchpoints.
• Maintain databases, spreadsheets, and operational systems for reporting and analytics.
• Provide efficient administrative and reception support across sites.
• Coordinate facilities maintenance, vehicle fleet management, procurement, and contractor liaison.
• Support project activities, audits, policy implementation, and continuous improvement.
• Assist with internal events, training logistics, and general office needs.
• Onboading and offboarding - assisting the HR team with management of staff etc.

In order for you to succeed, you will need (Key Selection Criteria)

• Relevant qualifications or experience in administration, facilities, procurement or fleet management.
• Strong data entry and reporting skills with attention to detail.
• Experience in not-for-profit or similar sectors.
• Excellent time management and organisational skills.
• Proven ability to work collaboratively across teams and with external stakeholders.
• Ability to work independently with initiative in a fast-paced environment.
• A current driver's licence and a valid Working with Children Check (or equivalent).
• Advanced skills in Microsoft Office and relevant systems.
• Strong interpersonal and problem-solving skills.
• Previous experience in project support or management.
• Knowledge of quality management systems.
• A commitment to continuous learning and process improvement.

Why join Australian Childhood Foundation?

Our remuneration & Benefits:

• Competitive Compensation: Enjoy a salary that reflects your experience and qualifications.
• Salary Packaging: Personalise how you receive your rewards to suit your financial goals.
• Employee Assistance Program: Access a wide range of support services to enhance your well-being.

Ready to take to take on this growth opportunity?

Applications for this role will close COB on the advertised date (unless an applicant is appointed earlier).

Show your interest by submitting an application that includes a cover letter (addressing the KSC) and CV/Resume, and include reference number VN403.

Please note that applications without a cover letter will not be considered.

For more information about the role or a copy of the position description please email Human Resources Team at [email protected] using the subject line: Customer and Operations Officer enquiry via EthicalJobs.

Australian Childhood Foundation is an Equal Opportunity Employer. We are committed to diversity and inclusion, welcoming applicants from all backgrounds, including Aboriginal and Torres Strait Islander people, individuals from culturally and linguistically diverse backgrounds, people with disabilities, and members of the LGBTIQ+ community. All are strongly encouraged to apply.