• Integral administrator role for small for purpose philanthropy organisation
• 6 weeks paid leave annually (2 weeks of wellness leave on top of 4 weeks annual leave)
• Enjoy a flexible hybrid working arrangement to support work life balance

About Us

We are a non-profit organisation that supports and enables smart, rewarding and effective giving. With over 27 years of experience in catalysing positive social and environmental change, we make impactful philanthropy easy and accessible. We are a community of givers made up of thousands of people from all over the country. Our purpose is to activate a nation of givers to create a fairer and more sustainable Australia.

The opportunity

1. Are you seeking an administrative role in a friendly, collaborative and flexible work environment?
2. In this dynamic and relationship-focused role, you’ll be a key connector between our organisation and the incredible donors and change-makers we support. You’ll ensure delivery of excellent customer service, the smooth and accurate flow of data, documentation, and communication with our donor and grantee community that underpins our grant making activities.
3. This role will appeal to a detail-orientated and proactive administrator, with data processing experience in workflow systems, who thrives working in a collegiate environment and supporting a broader team, while building strong relationships across diverse communities.
4. Excellent communication and client service skills essential. Desirable: Flexibility to commence week beginning 23 June.
5. Prior experience working in for purpose organisations/or financial or professional services – desirable but not essential.

Key Responsibilities

• Serve as a first point of contact for donor and grantee inquiries by phone and at events – providing a warm, professional, and solutions-focused presence
• Maintain accurate and up-to-date grant records in our Foundant grants management system
• Process and track grant correspondence, agreements, receipts, and project evaluations
• Support the timely and smooth delivery of the grant lifecycle by updating and maintaining our data base and providing guidance and information for donors, grantees and grant recipients.
• Work collaboratively with the team to improve workflow and maintain high standards of data integrity
• Provide an excellent level of customer service and front-line phone support to ACF donors, grant recipients and both internal and external stakeholders.
• Contribute to event set up and attend events and engage meaningfully with stakeholders

What You’ll Bring

• Proven experience in administration, especially with data entry and maintaining information in workflow systems (Foundant experience highly regarded)
• Strong attention to detail, accuracy, and time management skills
• A confident communicator – whether on the phone, in person, or via email – who thrives on building positive, professional relationships
• A sense of responsibility and pride in being a key support for a busy and values-driven team
• Ability to work flexibly and collaboratively and to remain calm and supportive when handling priorities and higher workload
• Solid Microsoft Office 365 skills
• A genuine interest in social impact, philanthropy, or the for-purpose sector

Equity and inclusion

We are an equal opportunity employer committed to providing an inclusive, safe, respectful and rewarding environment, we welcome people of all backgrounds and identities to apply.

Enquiries

For queries regarding this role please contact Caroline Bando People and Culture Lead (Mon, Tues, Thursdays) via (03) 9412 0412.

Apply

Must be an Australian citizen or have permanent residency.

Please review position description via our careers page and send covering letter and resume via the job board you are applying with by clicking "Apply now".

A cover letter is required for applications to be considered. All applications must be lodged by listed closing date.

Note: applications may close earlier if suitable applicant is found so please submit your application without delay!