• SCHADS Level 6
• Base salary $90,000 pro rata

About ACD

ACD is the leading organisation advocating for children with disability and their families in Victoria. We are a not-for-profit organisation led by and for families.

Our vision is for children with disability and their families to have the same rights and opportunities as other children and families.

We empower families with knowledge, skills and confidence to achieve the best for their children.

We advocate for children with disability and their families.

We educate service providers, professionals and the community to be inclusive of children with disability and to work in partnership with families.

We influence government and public policy to advance the rights of children with disability and their families.  

Position Summary

Support Advisors provide information and support to build the knowledge, skills and confidence of families and professionals to advocate for children with disability.  

Support Advisors predominantly work with families and professionals over the phone, although face-to-face support is provided. Based on a needs assessment, Support Advisors may at times act on behalf of the child and family, advocating directly with the NDIA and schools.

ACD works with families and professionals across Victoria, supporting children with disability aged 0 to 18. 

• Provide individual, timely and up-to-date information and advice to families and professionals, supporting them to advocate for children with disability.
• Advocate on behalf of children with disability and their families. 
• Implement intake processes, triage, needs assessment and strengths-based approaches to empower families and professionals for the best outcome of the child. 
• Meet client targets, maintain client records and collect evaluation data.
• Develop and review resources for families. Refer families to other ACD services such as information resources, workshops and peer support. Identify issues for systemic advocacy. 
• Participate in team meetings, supervision and professional development as required. 

KEY SELECTION CRITERIA

1. Extensive professional experience in the social sector, working with families in an empowerment model to build their skills and capacity. 
2. Up-to-date knowledge about: a) the rights of children with disability and available processes to raise and resolve issues, particularly relating to education and the NDIS, and b) the disability and community sector and supports available for children with disability and their families.
3. Excellent communication, interpersonal skills and sound problem-solving skills. Ability to work with complex family situations. Experience in working with culturally diverse and indigenous families.
4. Strong IT skills, including maintaining a client database, time management skills and ability to work both independently and part of a team.
5. Tertiary qualification in disability, community development, social work, child and family services or other relevant qualification.  Or extensive relevant professional experience.
6. Desirable - lived experience as a person with disability or experience as a family member of a child with disability. 

GENERAL REQUIREMENTS

• Right to work in Australia.
• Successful child safety screening and assessment, including Police Record Check, Working With Children Check and referee checks.
• Demonstrate a commitment to ACD’s vision and mission and comply with Code of Conduct.
• Comply with ACD policy and procedures.
• Other reasonable duties as requested. 

Note - Our office is located on the first floor and has ramp and lift access. An accessible bathroom with hoist is available.

Please apply as soon as possible as we will be reviewing applications as they are received.