About Us:

Founded in 2001, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.

We are a values-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food, medical and legal services.

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.

About the Role:

The Supporter Experience Telefundraiser will engage with existing and inactive donors to build strong relationships, update them on our work, and encourage them to increase or reactivate their donations. This is a Casual role will also support the Community & Events team in stewarding event hosts and participants, as well as assist in outbound and inbound calling campaigns.

Key Accountabilities:

• Engage with donors through phone calls to thank them, provide updates, and encourage increased or reactivated donations.
• Support the Community & Events team with donor stewardship and onboarding calls.
• Assist in other outbound and inbound calling campaigns as required.
• Provide administrative follow-up to donors via phone, mail, or email.

Essential Skills, Experience & Qualifications:

• Strong written and spoken communication skills.
• Excellent interpersonal skills and ability to build relationships.
• Proficient in Google Suite and other relevant technologies.
• Experience in delivering excellent customer service.
• Ability to work autonomously and meet KPIs and targets.

Desirable:

• Experience in direct marketing, fundraising, or customer engagement.
• Lived experience of seeking asylum or knowledge of asylum seeker challenges in Australia.

Employee Benefits

We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award.

• Annual Leave Loading of 17.5%
• Additional discretionary leave provisions
• Free onsite car and bicycle parking
• Salary packaging (up to $15,900 per year tax free)
• Entertainment Packaging (up to $2,650 per year tax free)
• Discounts via HR systems provider at grocery and retail outlets
• Close proximity to public transport (100 metres from Footscray station and buses)

Application Process

Only applications that include a CV and cover letter addressing the Selection Criteria, will be considered.

Application will be assessed as they come in and job ad may close earlier if role is filled.

Please review the position description: Supporter-Experience-Telefundraiser.pdf.

Please contact our Priyanka Team if you have any questions on 0370688158.

All offers of employment are subject to a satisfactory Criminal History Check and provision of a valid Working with Children Check prior to commencement.