About Us:

Founded in 2001, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.

We are a values-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food, medical and legal services.

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.

About the Role:

The Social Services Coordinator plays a crucial role in providing information, referrals, and short- to medium-term service coordination to clients within a collaborative, multidisciplinary environment. This role serves as a short-term bridge to meet clients' immediate practical needs while promoting their long-term stability. Working closely with the Client Engagement Team, the Coordinator delivers holistic service coordination to minimize the need for re-presentation and empower clients to reach their full potential. Additionally, the Social Services Coordinator offers support to other Humanitarian Services staff, contributing to the overall success of the Humanitarian Services stream.

Key Accountabilities:

• Holistic Service Delivery: Provide trauma-informed, client-centred support that promotes independence, dignity, and choice for clients.
• Information & Referrals: Offer accurate information and referrals, ensuring clients access relevant services based on their individual needs.
• Service Coordination: Manage short-term and medium-term coordination of services, particularly for clients receiving housing support, in line with client goals.
• Client Assessments: Conduct psychosocial and service assessments to determine client needs and tailor services accordingly.
• Collaboration & Teamwork: Work closely with the Client Engagement Team and other staff to ensure coordinated, integrated client support.
• Referral Tracking & Follow-up: Track and follow-up on referrals to ensure services are delivered and pathways are successfully followed.
• Crisis Management & De-escalation: Support with de-escalating client incidents and collaborate with other teams to assist vulnerable clients.

Essential Skills, Experience & Qualifications:

• Relevant Qualifications: Tertiary qualification in Social Work or a related professional discipline.
• Experience with Vulnerable Populations: Proven experience providing service coordination and support to people seeking asylum, refugees, or clients with complex needs.
• Intake & Assessment Experience: Demonstrated ability to undertake intake and assessments in a busy, high-paced environment.
• Interpersonal Skills: Strong adaptive and complex interpersonal skills to engage with clients from diverse backgrounds.
• Problem-Solving & Analysis: Experience in analysing complex issues and identifying emerging practice trends to improve service delivery.
• Psychosocial Assessment & Crisis Management: Ability to conduct psychosocial assessments and provide effective crisis response in challenging situations.
• Volunteer & Student Supervision: Experience in managing volunteers and student placements, including recruitment, training, supervision, and ongoing support.
• Cultural Competency: High-level understanding of working with culturally diverse populations and a commitment to culturally inclusive practice.
• Trauma & Impact Awareness: Solid understanding of the impacts of trauma, homelessness, mental health issues, child protection, and family violence.
• Policy Knowledge: Knowledge of the policy context surrounding asylum seekers, visa categories/conditions, and the barriers faced by people seeking asylum in Australia.

Desirable:

• Lived experience of seeking asylum
• Bi-lingual or multi-lingual (including proficiency in English and identified community languages) in the following languages: Farsi, Tamil, Urdu, Hazaragi, Arabic or Pasto.

Employee Benefits

We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award.

• Annual Leave Loading of 17.5%
• Additional discretionary leave provisions
• Free onsite car and bicycle parking
• Salary packaging (up to $15,900 per year tax free)
• Entertainment Packaging (up to $2,650 per year tax free)
• Discounts via HR systems provider at grocery and retail outlets
• Close proximity to public transport (100 metres from Footscray station and buses)

Application Process

Only applications that include a CV and cover letter addressing the Selection Criteria, will be considered.

Applications will be assessed as they come in and job ad may close earlier if role is filled.

Please review the position description:
https://asrc.org.au/wp-content/uploads/2025/03/PD-Social-Services-Coordinator.pdf 

Please contact Priyanka if you have any questions on 0370688158.

All offers of employment are subject to a satisfactory Criminal History Check and provision of a valid Working with Children Check prior to commencement.