About us:

Established in 1990, arbias is a not-for-profit organisation that supports people with a suspected or diagnosed Acquired Brain Injury (ABI) and people with multiple comorbidities such as physical disabilities, mental health, alcohol and other drug related issues, connection with the criminal justice system and high complex needs. We are a recognised industry leader in this field providing a range of specialist support services across metropolitan and regional Victoria and NSW. In recent times, we have opened our doors to individuals of all disabilities.

Every day we make a difference in the lives of our clients and their loved ones. Our vision is “enabling our people and partners to achieve their very best”. We pride ourselves on looking after our people and putting them first. Our mission is to bring everyone the chance to live the life that they want, and that includes our employees.

Are you?

• A highly experienced and skilled Case Worker / Support Coordinator looking for a new challenge and/or alternative career opportunities
• Seeking meaningful and fulfilling work and are energised by learning and applying evidence-informed best-practice interventions?
• Yearning to grow and evolve in directions aligned with your aspirations?
• Passionate about making a difference and looking for a role in a fast paced, complex and high-pressure environment where your attitude, values, beliefs and professional competencies will enable you to thrive?

We want someone who shares our aspiration and is committed to developing innovative services. We want you to create the career you’ve always wanted. We’re proud to help people discover and do what they are passionate about. We’re not looking for people who will fit within our existing organisational culture, we’re looking for people who will add to our culture. If this is you, you are our ideal candidate and we’re inviting you to have a confidential conversation with us.

Position Overview

The NDIS Support Coordinator is responsible for day-to-day service provision ensuring the highest quality support for the people who access the program(s), providing:

• Direct Support Coordination to participants that have been identified as eligible for NDIS
• Evidence-informed, strengths-based case management interventions for clients with an Acquired Brain Injury (ABI) and complex support needs.

About the role:

NDIS support coordination is a dynamic role involving a range of responsibilities. You will be responsible for:

• Developing and implementing individualized NDIS support plans in collaboration with participants, families, and other stakeholders.
• Coordinating and facilitating access to NDIS-funded supports and services according to participants' goals and needs.
• Advocating for participants' rights and preferences within the NDIS framework.
• Monitoring and reviewing participants' progress and adjust support plans as necessary.
• Liaising with service providers, allied health professionals, and community resources to ensure coordinated and effective delivery of supports.
• Providing guidance and assistance to participants and their families in navigating the NDIS system and understanding their rights and entitlements.
• Maintaining accurate and up-to-date documentation and records related to support coordination activities.
• Staying informed about changes and updates to NDIS policies, procedures, and guidelines.
• Collaborating with interdisciplinary teams to promote holistic and person-centered care.
• Fostering positive relationships with participants, families, and other stakeholders to promote trust and effective communication.

About you:

• Possess a relevant tertiary qualification in social work, psychology, disability studies, or a related field, providing a strong foundation for understanding and addressing the needs of NDIS participants.
• Demonstrate a proven track record of successful engagement in previous relevant roles, showcasing your ability to effectively support individuals with disabilities and navigate complex systems.
• Exhibit in-depth knowledge about the NDIS and its inner workings, enabling you to provide informed guidance and support to participants and their families.
• Display exceptional communication and interpersonal skills, allowing you to build rapport with diverse stakeholders, collaborate effectively within interdisciplinary teams, and advocate for participants' rights and preferences.
• Show flexibility and adaptability in your approach, recognizing the unique circumstances and goals of each participant and tailoring support plans accordingly.
• Possess strong organizational skills and attention to detail, ensuring accurate documentation and record-keeping and facilitating seamless coordination of supports and services.
• Demonstrate empathy, compassion, and a genuine commitment to empowering individuals with disabilities to achieve their full potential and lead fulfilling lives.
• Exhibit problem-solving abilities and a proactive mindset, enabling you to anticipate and address challenges, identify opportunities for improvement, and advocate for systemic change within the NDIS framework.
• Embrace a person-centered approach to support coordination, prioritizing the autonomy, dignity, and well-being of participants and promoting their active participation in decision-making processes.

What do you have to gain:

• A genuine human-centred employee experience that puts equal emphasis on well-being, growth, engagement, cohesion and connection
• You’ll be, and feel, respected. We treat everyone with consideration, courtesy, dignity, integrity and fairness
• A sense of belonging
• We pivot to meet you where you’re at. From on-boarding/induction and throughout your career we will provide a coaching/mentoring approach to your development
• Reliable, supportive and trusting colleagues who have a deep satisfaction in their work
• The contribution you make to our organisation will be valued
• Clear professional development pathways, including lateral mobility and career advancement opportunities
• A progressive, creative environment focused on your aspirations and continuous quality improvement
• You’ll have supportive, caring and compassionate leaders who will help you do your work, respond to your requests, accommodate your individual needs, offer encouragement and have your back.

Contact Marina Simundic Support Coordination Team Leader - [email protected] using the subject line: NDIS Support Coordinator - Level 2 enquiry via EthicalJobs, or (03) 8388-1222.

Women, people of Aboriginal and Torres Strait Islander heritage, people from Culturally and Linguistically Diverse communities, and people with lived experience of contact with the criminal justice system are strongly encouraged to apply.